Head of Operational Risk & Resilience

Monese; Greater London; Hybrid; GBP 120,000 - 160,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working

Healthcare

Generous pension plan

Share options

VIP Pockit & Monese accounts

Monthly recognition awards

Employee referral bonus

Free office parking

Up to 30 days working abroad

Job summary

Monese is seeking a hands-on Head of Risk & Operational Resilience to own, build and run our operational and prudential risk capabilities across Monese. You will be the accountable owner for our wind-down planning, business continuity, incident management, and third-party/outsourcing risk management in line with FCA expectations and DORA standards.

This build-and-run role starts by closing current resourcing gaps and creating the KRIs, control self-assessment, and risk event log to sustain risk

Qualifications

• Track record building or running a second-line risk function in a UK-regulated payments, e-money, or banking firm.
• Direct experience with wind-down/recovery planning under EMR 2011/PSR 2017 or equivalent prudential regimes.
• Hands-on incident management and resilience testing experience - able to design and run simulation exercises, not just policy.
• Practical DORA implementation experience (Art. 17–23 incident reporting; Art. 28–44 third-party risk).
• Outsourcing/TPRM experience including fourth-party due diligence

Responsibilities

• Own the Risk & Control Self-Assessment process and a KRI framework across all operational areas.
• Maintain an operational risk event log with escalation, investigation, and remediation tracking.
• Act as primary liaison for internal and external audit on wind-down, incident management, and TPRM matters; align control design with audit recommendations.

Skills

Risk framework

KRI framework

Wind-down planning

Incident management

Audit liaison

Job description

Monese is seeking a hands-on Head of Risk & Operational Resilience to own, build and run our operational and prudential risk capabilities across Monese. You will be the accountable owner for our wind-down planning, business continuity, incident management, and third-party/outsourcing risk management in line with FCA expectations and DORA standards.

This build-and-run role starts by closing current resourcing gaps and creating the KRIs, control self-assessment, and risk event log to sustain risk