Head of Operational Excellence & Reliability

AB Agri Ltd; Greater London, Peterborough; Hybrid; GBP 120,000 - 170,000; Full time

Benefits offered by this job

ABF pension up to 10%

Bonus up to 10%

Holiday purchase up to 5 days/yr

Product discounts on ABF brands

Employee Assistance Programme

Job summary

Associated British Foods BTS is seeking a Head of Operational Excellence in a hybrid London/Peterborough role. The mission is to lead service management, support operations and reliability practices across BTS to ensure resilient, scalable technology services and an outstanding user experience.

You'll drive modern operational practices, automation, AI-enabled solutions and transformational change, building high-performing teams and strategic partnerships across the organisation.

Qualifications

• Significant experience leading service management and operational teams in large global organisations.
• Expertise in ITSM, operational governance and service lifecycle management.
• Experience modernising service desk functions through automation, AI and self-service capabilities.

Responsibilities

• Define and deliver the Operational Excellence strategy across BTS.
• Lead service management, support operations and reliability engineering capabilities.
• Modernise support services through automation, self-service and AI-enabled solutions.
• Transform the User Support Centre to improve service quality and user experience.
• Establish and lead Command Centre and major incident management capabilities.
• Drive operational readiness, resilience and service reliability improvements.
• Lead post-incident reviews and continuous improvement initiatives.
• Develop high-performing teams and strategic service partnerships.

Skills

ITSM

SRE

Automation

Stakeholder Eng.

Change Management

Job description

Associated British Foods BTS is seeking a Head of Operational Excellence in a hybrid London/Peterborough role. The mission is to lead service management, support operations and reliability practices across BTS to ensure resilient, scalable technology services and an outstanding user experience.

You'll drive modern operational practices, automation, AI-enabled solutions and transformational change, building high-performing teams and strategic partnerships across the organisation.