Head of Operational Excellence & Continuous Improvement

Halo Accident Repair Centre Ltd; Bognor Regis; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Accredited Living Wage Employer

Employee assistance programme

Health and wellbeing apps

Discounts and cashback

Life Insurance

Health Insurance

Pension contributions

Career progression opportunities

Job summary

Halo Accident Repair Centre Ltd is seeking a Head of Operational Excellence to drive continuous improvement across our network of repair centres. You will collaborate with senior leaders to identify challenges, analyse performance data, and implement improvements that meet operational objectives.

Travel between sites will be required to implement changes and train teams. We are building the next generation of repair centres focused on service, quality and customer focus, delivering measurable,

Qualifications

• Strong operational leadership with Lean and continuous improvement expertise.
• Ability to analyse data and KPIs, identify trends and translate into actions.
• Willingness and ability to travel between sites as required.
• Experience in automotive, accident repair, insurance or bodyshop sectors is advantageous.

Responsibilities

• Develop and deliver an operational excellence strategy aligned with business objectives.
• Create standard operating procedures and an end-to-end playbook for the business.
• Use the playbook to perform operational audits and ensure delivery of excellence.
• Improve standards, productivity and output across all sites while maintaining safety and compliance.
• Strengthen workforce capability through structured training and competency assessments.
• Define and track group-wide KPIs to reduce waste, downtime and bottlenecks.

Job description

Halo Accident Repair Centre Ltd is seeking a Head of Operational Excellence to drive continuous improvement across our network of repair centres. You will collaborate with senior leaders to identify challenges, analyse performance data, and implement improvements that meet operational objectives.

Travel between sites will be required to implement changes and train teams. We are building the next generation of repair centres focused on service, quality and customer focus, delivering measurable,