Head of Operational Excellence

Halo Accident Repair Centre Ltd; Yapton; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Living Wage Employer

Health Insurance

Pension contributions

Employee assistance programme for you

Cycle scheme

Gym discounts

Retail and restaurant discount

Job summary

You will develop and deliver an operational excellence strategy, create standard operating procedures and an end-to-end playbook, and lead audits to ensure consistent excellence across all sites. The role requires travel between sites and a collaborative, data-driven approach to change management.

Qualifications

• Strong operating leadership and continuous improvement expertise.
• Expertise in Lean, data analysis and problem-solving.
• Experience in training, coaching and change management.
• Willingness to travel regularly between sites.

Responsibilities

• Develop and deliver an operational excellence strategy aligned with long-term objectives.
• Create standard operating procedures and an end-to-end playbook for the business.
• Use the playbook to create operational audits for delivery of excellence.
• Improve standards, productivity and output across all sites by embedding documented procedures.
• Strengthen workforce capability through structured training programmes and competency assessments.
• Define and track group-wide KPIs, using data and root cause analysis to deliver improvements.

Skills

Operational leadership

Lean

Continuous improvement

Data analysis

Problem-solving

Training and coaching

Change management

Travel readiness

Job description

We are looking for a Head of Operational Excellence to join our team who will play a pivotal role in driving continuous improvement and a high standards across our business. You will work closely with the senior leadership team, head of departments and stakeholders to identify operational challenges, analyse performance data, implement improvements, and ensure the business consistently meets its operational objectives. You will be flexible and willing to travel between sites as required.

We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want you to be a part of it!

The role will include, but is not limited to:

• Develop and deliver an operational excellence strategy aligned with long-term business objectives, working with senior leadership and operational teams to implement improvement initiatives and strategic projects.
• Create standard Operating Procedures and develop and end-to-end playbook for the business.
• Use the playbook to create operational audits to ensure delivery of excellence across the business functions.
• Improve standards, productivity and output across all sites by embedding consistent, documented operating procedures and industry best practice while maintaining safety, quality and compliance.
• Strengthen workforce capability through structured training programmes, development pathways, skills matrices and competency assessments.
• Define and track group-wide KPIs, using performance data, root cause analysis and innovation to reduce waste, downtime and bottlenecks and deliver measurable, sustained improvements.

Self-motivated, enthusiastic and extremely organised, with a keen eye for detail.

• Strong operational leadership, Lean and continuous improvement expertise, data analysis and problem-solving, training and coaching, and change management.
• Comfortable working with directors, senior management and operational teams.
• Able to analyse data and KPIs, identify trends and translate information into practical actions.
• Willingness and flexibility to travel regularly between sites as required.
• Previous experience within the automotive, accident repair, insurance or bodyshop industry would be highly advantageous.

Halo is the industry leading UK-based accident repair group, with 40 established accident repair centres across the UK and we are still growing.

Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development, and employee packages!

Keep It Simple - simple solutions are harder to find than complex ones, but consistency and simplicity matter most.

Do the Right Thing - if it feels right in your heart, do it. If it doesn't, then don't.

And most importantly, always be extraordinary.

Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a people thinking business, we know that it's our teams and centres that provide extraordinary results. Therefore, you can expect an excellent package and environment.

• Accredited Living Wage Employer
• Employee assistance programme for you and your family
• Health and wellbeing apps
• Cycle scheme.
• Gym discounts
• Retail and restaurant discount and cashback
• Life Insurance
• Health Insurance
• VirtualGP
• Enhanced family friendly pay such as maternity and paternity
• Free fruit and pizza
• Refer a friend bonus incentive.
• Employee recognition rewards
• Team Event Budget (do something fun together!)
• Discounted LV insurance
• Get appreciated for your time with paid breaks.
• 25 days holiday plus public holidays.
• We invest in YOU with opportunities for career progression.
• Pension contributions
• Work within a modern and clean working environment.
• And we are always open to hearing what our people want!