Head of Operational Excellence

Abbott; Taplow; On-site; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Private healthcare

Life assurance

Defined contribution pension scheme

Flexible benefits scheme

Job summary

Abbott is seeking a Head of Operational Excellence to drive end-to-end improvements across Healthcare Services in the UK, including Maidenhead and Sittingbourne sites. The role focuses on continuous improvement, digital transformation, and service optimisation to enhance patient and customer outcomes.

You will collaborate across Supply Chain, Commercial, Finance, and Operations, champion automation, and lead teams to deliver superior service levels and cost efficiency.

Qualifications

• Experience leading operational excellence and business transformation programmes.
• Strong background in supply chain, customer services, or healthcare operations.
• Proven track record with Lean, Six Sigma or similar methodologies.
• A-level education including English and Mathematics.

Responsibilities

• Lead operational excellence initiatives across Healthcare Services.
• Drive continuous improvement and digital transformation across the function.
• Collaborate with Supply Chain, Commercial, Finance, and Operations to improve forecasting and service delivery.
• Lead Customer Service and Digital Health Solutions teams to ensure outstanding customer experiences.
• Develop strategies to support business continuity and service resilience.

Skills

Lean Six Sigma

Stakeholder management

Project management

Automation

Digital transformation

Supply chain

Data analysis

SAP

Education

A-levels (English & Maths)

Tools

CRM platforms

SAP

Job description

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. We are seeking an exceptional Head of Operational Excellence to join our Abbott. This position works out of our Maidenhead and Sittingbourne locations in the Nutrition division. Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands - including Similac®, PediaSure®, Pedialyte®, Ensure®, - to help get the nutrients they need to live their healthiest life. The Opportunity This is a strategic leadership role responsible for driving operational excellence, continuous improvement, digital transformation, and supply chain efficiency across our healthcare services operations. You will play a pivotal role in enhancing the end-to-end customer journey, ensuring service excellence, supporting business growth, and delivering innovative solutions that positively impact patients, healthcare professionals, and customers throughout the UK.

• Lead and deliver operational excellence initiatives across Healthcare Services.
• Drive continuous improvement programmes, identifying opportunities to increase efficiency, eliminate waste, and optimise performance.
• Collaborate with Supply Chain, Commercial, Finance, and Operations teams to improve forecasting, inventory management, demand planning, and service delivery.
• Lead Customer Service and Digital Health Solutions teams, ensuring outstanding customer experiences and operational performance.
• Develop and implement strategies that support business continuity, service resilience, and customer satisfaction.
• Champion digital transformation initiatives, leveraging automation, AI, and technology to improve processes and service delivery.
• Monitor and improve key operational metrics including service levels, customer satisfaction, inventory performance, and cost optimisation.
• Build a culture of continuous improvement, coaching and developing teams to become advocates for operational excellence.
• Act as a key customer-facing leader, ensuring services consistently meet customer and contractual requirements.
• Own and manage the Healthcare Services Business Continuity Plan and ISO22301 standards. Significant experience leading operational excellence and business transformation programmes.
• Proven success in continuous improvement methodologies such as Lean, Six Sigma, or similar frameworks.
• Strong background in supply chain operations, customer services, inventory management, demand planning, or healthcare operations.
• Exceptional stakeholder management and communication skills.
• Experience managing and developing high-performing teams.
• Strong analytical, project management, and problem-solving capabilities.
• Experience working with SAP, CRM platforms, and digital transformation projects.
• A-level standard education (or equivalent) including English and Mathematics.

Desirable

• Experience within healthcare, medical nutrition, pharmaceutical, FMCG, or regulated healthcare environments.
• Knowledge of digital health solutions and healthcare service delivery models.
• Experience implementing automation and AI-led operational improvements.

What Abbott Offers

• At Abbott, you can:
• Work for a global healthcare leader improving lives worldwide.
• Lead impactful transformation projects that directly influence patient and customer outcomes.
• Develop your career within an organisation committed to innovation and continuous improvement.
• Collaborate with talented teams across healthcare, operations, supply chain, and digital innovation.
• Be part of a culture that values diversity, inclusion, and professional growth.
• As you'd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity., Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day).