Head of Membership Engagement

JR United Kingdom; Coventry; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading Trade Association in Southwark is looking for a Head of Membership Engagement to enhance member recruitment and retention strategies. The role requires significant experience in relevant organisations, excellent communication skills, and a strategic mindset, with responsibilities including member support and engagement activities.

Benefits

26 days annual leave

Company pension

Life insurance

Flexible working

Qualifications

• Significant experience in growing membership and managing membership services.
• Excellent interpersonal and communication skills at senior levels.
• Experience in administrative process improvement.

Responsibilities

• Develop and deliver membership engagement and retention strategies.
• Build and sustain relationships with members at a senior level.
• Implement a membership growth strategy across the UK.

Skills

Membership engagement

Networking

Communication

Strategic planning

Tools

CRM databases

Job description

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Southwark, Central London – Hybrid Working with Travel around England and Wales

Basic Salary Up to £50,000, dependant on experience plus excellent benefits: 26 days annual leave, company pension & life insurance, and flexible working.

Full Time Permanent Role

Our client, a leading Trade Association based in Southwark, Central London, is seeking a Head of Membership Engagement to join their team.

If you are a Head of Membership with proven experience in member engagement, working for organisations such as Trade Associations, Professional Bodies, Membership Organisations, Subscription Organisations, Not-for-Profit, Charities, Engineering, Built Environment, Construction, Property, Building Safety, Real Estate, Housing, Surveying, Planning, or the Public Sector, we would love to hear from you.

The Role of Head of Membership Engagement

Working under the direction of the Executive Director, the postholder will be responsible for developing and delivering membership engagement, recruitment, and retention strategies to ensure the organisation continues to:

• Deliver excellent support to members
• Ensure retention of current members
• Increase recruitment of new members

Duties and Responsibilities

• Review current approach to membership engagement, recruitment, and retention, and devise strategies to strengthen activities in these areas
• Build and sustain relationships with members at a senior level
• Identify prospective companies for membership
• Implement a membership growth strategy targeting prospective members across the UK
• Engage with existing and potential members at CEO/executive level
• Communicate membership benefits effectively
• Respond to queries regarding member benefits
• Improve processes and systems for a better member experience
• Create feedback loops and collaborate across teams
• Design and execute an annual Membership Survey
• Manage new membership applications and renewals in coordination with the Finance Director
• Oversee administrative aspects of member meetings
• Promote member activities via website, communications, and resources

Person Specification – Knowledge and Experience

• Significant experience in growing membership and managing membership services in relevant organisations
• Experience in administrative process improvement
• Strategic planning and business development skills
• Excellent interpersonal and communication skills at senior levels
• Experience managing CRM databases

The role requires good networking and teamwork skills, with attendance at events across England and Wales. The position is primarily based in London.

To Apply

Please send your CV. Due to high application volume, only successful applicants will be contacted. If you do not hear within 10 working days, please consider your application unsuccessful.

Membership Bespoke is acting as a recruitment business for this role and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

With over 10 years of experience, Membership Bespoke specializes in recruitment solutions for Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.