Head of Maintenance

Dove & Hawk, incorporated; Greater London; Hybrid; GBP 70.000 - 80.000; Vollzeit

Zusammenfassung

Dove & Hawk is seeking a Head of Maintenance to lead and optimise maintenance across residential and commercial properties in Greater London and surrounding areas. You will drive P&L, oversee planning, safety, and service delivery, and build strong client relationships with landlords and property managers.

The role requires 7+ years in maintenance leadership, extensive knowledge of trades, and experience with CMMS systems.

Qualifikationen

• Senior leadership experience in maintenance or facilities management.
• Experience managing multi-site residential/commercial portfolios with P&L responsibility.
• Knowledge of H&S regulations and compliance requirements in UK settings.
• Contract management, tendering and client relations experience.
• Strong communication and negotiation skills with residents/landlords.

Aufgaben

• Oversee day-to-day operations: scheduling, workforce allocation, job costing and quality control for mixed portfolios.
• Lead, recruit, train, and mentor technicians, supervisors and office staff across trades.
• Ensure health & safety compliance and regulatory adherence for sites.
• Manage client relationships, SLAs and escalation handling for landlords.
• Drive business development: bids, proposals, pricing and partnerships for small to large contracts.
• Monitor revenue, margins, expenses, procurement and inventory across contract models.
• Coordinate emergency response and major project delivery; out-of-hours support.
• Implement maintenance systems and reporting; continuous improvement.
• Oversee licensing compliance and contractor management.

Kenntnisse

Leadership

People management

Budgeting

Financial analysis

Problem solving

Contract management

Communication

Site operations

Ausbildung

Degree / Diploma in engineering or related field

Trade qualifications

IOSH

NEBOSH

Tools

CMMS (Joblogic)

Scheduling software

Microsoft 365/Google Workspace

Jobbeschreibung

11188 – Head of Maintenance

Key Responsibilities:

• Oversee day-to-day operations: scheduling, workforce allocation, job costing and quality control for domestic properties, multi-unit residential blocks and commercial premises.
• Lead, recruit, train, and mentor technicians, supervisors/Team leaders and office staff with skills across common residential trades (electrical, plumbing, heating) and commercial/building services (HVAC, plant, access systems).
• Ensure health & safety compliance, risk assessments and regulatory adherence for residential occupants and commercial sites (including contractor management and permit-to-work where applicable).
• Manage client relationships, contracts, service-level agreements and escalation handling for landlord’s companies.
• Drive business development: bids, proposals, pricing strategy and partnerships tailored to small-scale residential jobs and larger commercial contracts.
• Control P&L: monitor revenue, margins, expenses, procurement and inventory across differing contract models (rate-card, planned maintenance, reactive callouts, long-term service agreements).
• Ensure compliance of selective licensing, deal with council mediation request and requirements control.
• Implement and maintain maintenance management systems (CMMS), reporting and continuous-improvement processes suitable for mixed-portfolio delivery. Currently Joblogic.
• Coordinate emergency response and major project delivery across both single-property and multi-use sites.
• Oversee out of hours emergency 24/7 control. Produce regular maintenance reports for owners.

Skills and experience

• Proven senior leadership experience (7+ years) in maintenance, facilities management, building services, property services or a related trade environment.
• Track record of managing multi-site operations, mixed residential/commercial portfolios and P&L responsibility.
• Experience with CMMS, scheduling software and Microsoft 365/Google Workspace.
• Strong knowledge of H&S regulations (e.g., UK HSE/PUWER/Lifting regs, gas and electrical safety where applicable) and compliance requirements for both residential and commercial settings.
• Experience with contract management, tendering and client relationship.
• Excellent leadership, people management and coaching skills across field and office teams.
• Strong commercial acumen, budgeting and financial analysis ability for both small reactive jobs and large recurring contracts.
• Problem-solving and decision-making under pressure in both household emergency contexts and commercial operational disruptions.
• Excellent communication and negotiation skills with residents, tenants, landlords.
• Organised, results-driven, able to prioritise competing demands across reactive, planned and project work.
• Technical understanding of common trades (electrical, plumbing, HVAC, carpentry) and building systems in residential and commercial contexts.
• Degree / Diploma in engineering or related field
• Driving Licence and trade qualifications
• IOSH Minimum, NEBOSH Preferred.
• Organising overseeing the cleaners and the Security procedures, Rota’s and invoicing.

Hours and Package

• Full-time office/site based, mix of office and on-site work across residential properties and commercial sites; occasional out-of-hours/onsite emergency response. Greater London and Essex, and occasionally Liverpool and Manchester.
• Overtime and weekend work may be required.
• £70,000 – £80,000 DOE