Head of Maintenance : Residential Portfolio

TipTopJob; Lancashire; On-site; GBP 80,000 - 90,000; Full time

Job summary

TipTopJob is seeking a Head of Maintenance for a fast-growing UK residential platform across single-family and build-to-rent homes. Based in Greater Manchester, you will own the maintenance function end-to-end, from strategy to delivery.

You will design the operating model, implement the CMMS, define policies and KPIs, and lead a multi-site team and contractors. This is a hands-on leadership role with a focus on long-term value.

Qualifications

• Extensive FM experience across multi-site residential estates.
• Hands-on contractor and lifecycle management.
• Experience in build-to-rent or single-family platforms.
• Technical qualifications or 10+ years in a technical environment.
• Experience in growth-stage businesses.
• Ability to prioritise reactive and planned works.
• Resident-focused mindset.
• Strong judgement and decision-making.

Responsibilities

• Lead reactive and planned maintenance across the portfolio.
• Develop knowledge of the estate and manage handovers.
• Ensure compliance with building regulations and safe working practices.
• Set objectives and KPIs; document and audit works.
• Lead data-led platform development and operating model.

Skills

FM Leadership

Contractor Management

Budget Management

KPI & Metrics

Regulatory Compliance

Data analytics

Stakeholder Engagement

Multi-site FM

Education

City & Guilds / NVQ

Degree in related field

Tools

CMMS

Ticketing systems

Job description

The Role: Head of Maintenance

Sector: Residential Real Estate

Location: Greater Manchester

Salary: A GBP 80,000 : A GBP 90,000

Wow Stop the clock : this is a big one and such a cracking opportunity. This Head of Maintenance role goes above and beyond. This is NOT about holding the baby. This is about conducting the orchestra.

A rare, hands:on leadership opportunity to own the full maintenance function for a fast:growing UK residential platform across single:family and build:to:rent homes. This is a genuine build role: youll create the SOPs, systems, team and supply chain that set the standard for how homes are maintained as the business scales.

The opportunity

• Brand:new Head of role reporting to the Head of Estates : you will design and own the maintenance function end:to:end.
• Multi:product residential : single:family and BTR portfolio with real people living in the homes you manage.
• Build from day one : review existing data and processes, then create the operating model, CMMS, asset platform, policies and KPIs.
• Performance culture : a business built for long:term results, not comfort; values are stay grounded, use your judgement, own it, play the long game.

What youll own

Estates and FM delivery

• Lead reactive and planned maintenance across the portfolio, hitting response times, quality standards and resident communication targets.
• Develop deep knowledge of the existing estate and engage with all new handovers and acquisitions.
• Compliance with building regulations and associated legislation; own safe, compliant ways of working with regional and on:site teams.
• Set clear objectives and KPIs for the function; ensure all works are properly documented, costed and auditable.
• Lead technical diligence on new buildings (handover from development or acquisition) and partner design/development to embed technical and functional requirements in future projects.

Operating platform development

• Undertake a strategic, data:led review of current maintenance needs; define and build the future operating model as the business grows.
• Support in:house vs outsourced decisions with clear thinking on cost, quality and operational reality. Ticketing systems etc.

Contractor and supplier management

• Set clear expectations with contractors and suppliers; manage performance against them with clarity, not goodwill.
• Hold contractors to account where standards slip; elevate, replace or remediate as required.

OPEX, lifecycle and Capex coordination

• Create, track and deliver the annual maintenance budget; drive OPEX optimisation through smart FM procedures and by eradicating repeat faults.
• Partner finance on spend and ticket analysis, producing regular reports with commentary and forward:looking interventions.

All About You

• Multi:site residential estates or FM experience at scale; you understand the complexity of occupied homes.
• Hands:on contractor and lifecycle management : setting expectations, managing performance and holding suppliers to account.
• Single:family or build:to:rent experience preferred; Proven track record delivering and optimising FM budgets across geographically diverse estates.
• Technical qualifications (City and Guilds, NVQ or Degree) or 10+ years leading in a technical environment.
• Experience in hyper:growth or growth:stage businesses, building platforms and processes that still work at scale.
• Comfortable juggling competing priorities: reactive maintenance alongside planned works, without dropping standards on either.
• Able to operate where not everything is defined; use judgement, make calls and stand behind them.
• Resident:focused mindset: when maintenance goes wrong, its someones home thats affected : you hold that awareness while managing the practical reality.
• See change and ambiguity as opportunity, not instability, in a business thats still evolving.