Head of Luxury Pre-Flight Hospitality Training

Swissport-8ea42602; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Excellent salary package

Holiday purchase scheme

Free parking while on duty

Train The Trainer qualification

CPD opportunities with Aspire Academy

Discounted access for family and朋友

Full wardrobe provided

Saturday evenings off

Job summary

Aspire Lounges, LCY, is seeking a Hospitality Training Leader to head the training workstream for the London City Airport team. You will lead classroom and live- environment training, ensuring compliance with safety, hygiene and service standards while partnering with regional teams to address training needs.

You will set the tone for high standards in hospitality, develop staff through coaching and mentoring, and drive continuous improvement in service delivery.

Qualifications

• Proven hospitality experience responsible for teams, shifts or training provision.
• Desire to lead and develop other teams and team members.
• Passionate about hospitality, raising the bar on guest experience and training provision.
• Strong communication and interpersonal skills, with the ability to engage and influence others.
• Willingness to undertake iLead and Level 3 training qualification (if not already achieved).
• Can communicate clearly with your people to help them understand the company’s strategy and goals.
• Ability to build positive and trusting relationships across teams.
• Embrace an ideas culture to enable teams to create an agile edge.
• Fluent spoken and written English.
• Computer literate, including use of Microsoft Office & Learning Management Systems.
• Promote flexibility, adaptability and agility to enable contingency time.
• Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
• Provide feedback to the team on operational results to ensure service standards are always upheld.

Responsibilities

• Training Delivery & Compliance: Deliver both classroom-based and on-the-job training in line with global, airport and local standards.
• Lead structured induction programmes for new colleagues, ensuring understanding of brand, service standards and operational procedures.
• Maintain full training compliance, ensuring all mandatory and recurrent training is completed, recorded and audit ready.
• Update training systems and databases to accurately reflect compliance and colleague progress.
• Work in partnership with the Regional Training Team to identify and address training needs
• Ensure all company standards, policies & procedures are consistently understood & adhered to by the whole team.

Skills

Hospitality leadership

Training delivery

Communication

Fluent English

LMS proficiency

Flexibility

Tools

Microsoft Office

Learning Management Systems

Job description

Aspire Lounges, LCY, is seeking a Hospitality Training Leader to head the training workstream for the London City Airport team. You will lead classroom and live- environment training, ensuring compliance with safety, hygiene and service standards while partnering with regional teams to address training needs.

You will set the tone for high standards in hospitality, develop staff through coaching and mentoring, and drive continuous improvement in service delivery.