Head of Logistics

Accu; Honley; Hybrid; GBP 48,000 - 56,000; Full time

Benefits offered by this job

4 day working week

Remote and flexible working

Pension scheme

Accu Academy training fund

Birthday bonus

Job summary

Accu seeks a Head of Logistics to lead our global shipping strategy from the West Yorkshire HQ. You will manage a small team, own carrier relationships, optimise international freight, customs compliance and drive automation and AI initiatives in shipping and reporting.

This permanent hybrid role supports Accu's international growth, with same-day dispatch capabilities, cross-border operations and a focus on on-time delivery.

Qualifications

• Experience leading logistics teams and shaping globally distributed operations.
• Strong knowledge of international shipping, customs and import/export docs.
• Proven track record in carrier negotiations and service improvement.

Responsibilities

• Lead the logistics team and align priorities with the Operations Director.
• Oversee daily shipping operations and ensure timely, accurate execution.
• Manage carrier relationships, contracts and performance reviews.
• Ensure customs compliance and cross‑border shipments.
• Drive automation and AI initiatives in shipping and reporting.
• Own KPI framework and monthly performance reporting.

Skills

Team Leadership

Logistics/SCM

KPIs & Reporting

Communication

Education

Degree in logistics / supply chain

Tools

Carrier management systems

BI tools

Shipping platforms

ERP systems

Job description

We’re looking for a Head of Logistics to join TeamAccu!

Want to be part of something bigger? If you’re ambitious, love the new, then we’re just for you. We service more than 70% of the top 100 global manufacturers. We're on a mission to be the most loved component buying experience that's ever existed. Want to join our mission?

Who Are Accu? Watch our intro video to see why this is the company you want to join.

We're the new kind of component company. We’re here for the engineers, the innovators, the designers and the pioneers who are driving change. We blend cutting-edge technology with passionate people to deliver an award-winning experience to customers all over the globe.

Forget the old way of buying components. Choose Accu and get Building Tomorrow. We have an “Excellent” TrustPilot rating and an overall “5 Star” rating on Google. We truly are nuts about offering the best experience to all our customers.

THE ROLE

This is a permanent leadership role at the heart of Accu's operations, at a time when Accu is expanding globally and fast, reliable delivery is central to our promise. Accu is a B2B e-commerce supplier, dispatching over 1200 small parcels every day to more than 100,000 engineers, innovators and manufacturers in over 125 countries, with same-day dispatch and real‑time stock. Our mission is to deliver anywhere in the world on time, every time. Accu is currently establishing international operations in the USA and Australia, with the EU and possibly other warehouse locations to follow. The movement of products on pallets between our global group companies presents exciting new opportunities for us to improve our customer experience and delivery time.

THE RESPONSIBILITIES

Team Leadership

• Direct management of a team of three logistics specialists, with regular one‑to‑ones, performance feedback and individual development plans.
• Set clear ownership, accountability and priorities across all logistics activities, allocating workloads and maintaining cover so service levels stay balanced and sustainable.
• Identify training opportunities to strengthen the team's technical knowledge, and build a collaborative, motivated team culture.

Shipping Operations

• Oversee the day‑to‑day running of the logistics function, ensuring queries, requests and tasks are prioritised and completed within agreed timescales.
• Ensure carrier returns, delivery notes, claims, carrier portals and shipping documentation are managed accurately and on time.
• Ensure the team coordinates driver collections and resolves day‑to‑day carrier service issues.
• Maintain consistent processes and service standards, reducing errors, delays and unnecessary manual work.

Carrier and Supplier Management

• Own relationships with parcel and freight carriers, international customs brokers and logistics suppliers.
• Lead carrier contract management, rate negotiations and commercial reviews to secure competitive pricing and service.
• Run monthly carrier performance reviews against agreed service levels, tracking on‑time‑in‑full (OTIF) delivery and other KPIs, and addressing underperformance through improvement plans.
• Review carrier selection and shipping lanes by market, balancing cost, transit time and service.

Customs and International Trade Compliance

• Ensure international shipments meet customs, import and export requirements across all destination markets.
• Oversee tariff classification, customs requirements and cross‑border shipping data.
• Lead the business response to changes in customs legislation and international trade regulations, with processes and controls that minimise delays, penalties and compliance risk.

Systems, Automation and AI

• Co‑own the carrier management system with the Digital team, ensuring it meets operational and business requirements.
• Raise and manage projects and change requests for delivery services, carrier integrations and shipping systems.
• Drive automation across shipping operations, customs processes and reporting, including AI tools for routine reporting and customs administration.

Reporting and Performance

• Own the logistics KPI framework and monthly performance reporting to the Operations Director and wider business.
• Use data and BI tools to analyse dispatch volumes, carrier performance, service levels and shipping costs, highlighting risks and improvement opportunities.
• Build automated reporting and dashboards to improve visibility and reduce manual effort.

Global Development

• Support the logistics side of Accu's international growth, managing projects across different countries and time zones so we can deliver the same standard of service worldwide.

WE’RE LOOKING FOR SOMEONE WHO IS

• Closely aligned to Accu's values‑led culture, embracing our Grow, Serve, Respect, Innovate, Change and Fail values in all your interactions.
• A confident leader with at least two years in a team leadership or senior role, and several years' experience in logistics or supply chain management.
• Strong working knowledge of international shipping, customs clearance and import/export documentation.
• Proven experience managing multiple parcel carriers, including rate negotiations and performance reviews.
• Analytical and commercially minded, with experience developing KPIs, interpreting trends and presenting findings to senior stakeholders.
• Experienced in running several projects at once, including international projects across different countries and time zones.
• Structured and proactive in problem‑solving and continuous improvement, able to balance strategic priorities with day‑to‑day operational leadership.
• An excellent communicator who builds strong relationships inside and outside the business.

DESIRABLE

• Experience managing international shipping across multiple markets.
• Knowledge of duty arrangements, importer of record requirements, tariff classification, EORI, export licensing and international trade regulations.
• Experience with carrier management systems, shipping platforms, shared inbox tools and BI tools.
• An early adopter of automation and AI, with ideas for how they can improve logistics efficiency.
• A recognised qualification in logistics, supply chain management or customs compliance.

THE TEAM AND WHAT WE OFFER

We’ve created a self‑directing workplace that cultivates a culture of inclusion and belonging, whilst allowing everyone to grow. We have built a close‑knit team with an extremely low employee turnover rate, here’s a few things you can look forward to:

• Competitive salary with a transparent pay structure.
• Opportunity for progression at a high growth company.
• 4 day working week.
• Remote and flexible working.
• Profit share bonus scheme
• 6 weeks paid annual leave. Earn up to 7 weeks through our length of service bonus.
• Up to 6 months paid maternity leave and 1 month paid paternity leave.
• Pension scheme.
• Octopus Electric Dreams salary sacrifice EV scheme
• Accu Academy - a fund to grow our employees' skills.
• Bean to cup coffee, soft drinks and fresh fruit in the office.
• Sports and Social activities; including escape rooms, go‑karting, food, drink and much more.
• Cycle to work scheme.
• £300 birthday bonus.

SALARY

APS-8 £48,355-£55,604 (depending on experience)

LOCATION

Accu HQ, Hope Bank Works, New Mill Road, West Yorkshire, HD9 6PT (Hybrid)

JOB TYPE

Full time, Permanent

WORKING DAYS/HOURS

4 Day Working Week (Monday-Friday)
34 Hours per week (8:30-5:30)

RESPONSIBLE TO

Operations Director