Head of Last-Mile & Delivery Operations

Zapp; Greater London; On-site; GBP 180,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Equity package

Private Health Insurance (Bupa)

Zapp Credit

Extended sick pay & parental leave

25 days annual leave

Lunch at HQ

Job summary

Zapp is seeking a Director of Last Mile & Delivery Operations in London to own end-to-end delivery performance, partner and rider management, and operational efficiency. You will set strategy, dive into performance data, and drive rapid improvements with cross-functional teams across Product, Engineering, and Finance.

This is a hands-on leadership role shaping how quickly and reliably we get orders to customers, while building scalable processes, aligning partnerships, and maintaining high

Qualifications

• Direct experience in last mile and delivery operations, ideally within quick commerce or on-demand delivery.
• 10+ years of professional experience in delivery operations and leadership.
• Ability to build and scale delivery partnerships and rider operations.
• Strong track record of improving speed, reliability, and cost efficiency.

Responsibilities

• Own end-to-end delivery performance, including times, reliability, and customer experience.
• Lead delivery partner and rider operations, building capacity and ensuring safety and standards.
• Drive operational efficiency and unit economics—forecasting, capacity planning, and cost control.
• Build and lead high-performing teams and establish data-driven operating rhythms.

Skills

Delivery operations leadership

Data-driven decision making

Cross-functional collaboration

Strategic & hands-on

People management

Job description

Zapp is seeking a Director of Last Mile & Delivery Operations in London to own end-to-end delivery performance, partner and rider management, and operational efficiency. You will set strategy, dive into performance data, and drive rapid improvements with cross-functional teams across Product, Engineering, and Finance.

This is a hands-on leadership role shaping how quickly and reliably we get orders to customers, while building scalable processes, aligning partnerships, and maintaining high