Director, Last Mile & Delivery — Founder's Office

Zapp; Greater London; Hybrid; GBP 180,000 - 280,000; Full time

Benefits offered by this job

Salary and equity package

Private Health Insurance

Zapp Credit

Extended sick pay & parental leave

25 days annual leave

Lunch provided

Job summary

Zapp is redefining on-demand retail by delivering essentials to customers' doors in minutes. We are seeking a Director, Founder's Office (Last Mile & Delivery) to partner with the Founder, shape strategy, and lead high-impact initiatives across the delivery ecosystem.

You'll operate at the intersection of strategy, operations, technology, and commercial performance, owning complex programs, challenging existing models, and turning ambitious ideas into measurable improvements in speed,

Qualifications

• 10+ years in last mile or delivery operations with leadership.
• Experience in quick commerce or on-demand delivery is preferred.
• Strong strategic and commercial thinking with proven impact on unit economics.
• Hands-on leader who can operate with Founder-level exposure.
• Excellent stakeholder management and problem-solving.

Responsibilities

• Define and drive strategic priorities across last mile and delivery.
• Transform operating models to improve speed, reliability, and unit economics.
• Lead cross-functional initiatives with product, engineering, data, and finance.
• Build business cases and translate data insights into actions.
• Manage delivery partner and rider performance and partnerships.

Skills

Last mile delivery ops

Leadership experience

Strategy development

Data-driven decision making

Stakeholder influence

Entrepreneurial mindset

Job description

Zapp is redefining on-demand retail by delivering essentials to customers' doors in minutes. We are seeking a Director, Founder's Office (Last Mile & Delivery) to partner with the Founder, shape strategy, and lead high-impact initiatives across the delivery ecosystem.

You'll operate at the intersection of strategy, operations, technology, and commercial performance, owning complex programs, challenging existing models, and turning ambitious ideas into measurable improvements in speed,