Head of IT & Technology Strategy (Retail)

ME+EM Ltd; Greater London; On-site; GBP 120,000 - 150,000; Full time

Benefits offered by this job

33 days annual leave for full time

Birthday day off

Pension Scheme

Group Life Insurance

Employee Assistance Programme (EAP)

Cycle to Work Scheme

Generous Staff and Friends and Family

Social events and biannual parties

Real Living Wage Employer

Job summary

ME+EM Ltd is seeking a hands-on, commercially minded Head of IT to lead and transform our technology function as we scale a luxury fashion brand. You’ll balance hands-on problem-solving with strategic leadership, modernising the tech estate and delivering a secure, scalable experience across HQ and global stores.

You’ll oversee multi-site infrastructure, security, identity management, and service delivery, building high-performing teams and partnering with suppliers to drive business impact.

Qualifications

• Senior IT leadership experience within a complex, fast-paced business (retail/e-commerce a plus).
• Strong technical roots, having progressed through engineering roles such as Infrastructure, Network, Systems or Cloud Engineering.
• Experience managing multi-site and/or international technology environments.
• Strong understanding of the demands of retail and customer-facing technology.

Responsibilities

• Lead, coach and develop a high-performing IT team.
• Build a culture of accountability, collaboration and continuous improvement.
• Attract and retain exceptional technical talent.
• Develop a scalable IT structure, succession plans and clear technical career paths.
• Own and evolve our hybrid cloud and on-premise infrastructure.
• Oversee our Apple and Windows estate, including JAMF, Intune and Apple Business Manager.
• Lead Microsoft 365, Google Workspace, Entra ID, SSO and identity management.
• Act as the senior escalation point for complex infrastructure, networking, security and systems issues.
• Own infrastructure security, patching, disaster recovery and resilience.
• Set high technical and architectural standards across internal teams and suppliers.
• Develop and deliver an IT strategy aligned to business growth.
• Build a proactive, high-performing service model across HQ and our retail estate.
• Manage technology partners and suppliers, ensuring strong commercial and operational performance.
• Introduce meaningful KPIs and OKRs focused on business impact, automation and user experience.
• Lead major technology change, migrations and rollouts with minimal business disruption.
• Make IT a trusted business partner across the organisation.
• Improve technology adoption through education, self-service and clear communication.
• Ensure technology supports the pace of the business, particularly during critical trading periods.
• Continuously identify opportunities to modernise, automate and improve.

Skills

Senior IT leadership

Technical engineering background

Retail/e-commerce experience

Multi-site/international experience

Strong communication

Tools

JAMF

Intune

Apple Business Manager

Networking

VPN

SD-WAN

Firewalls

Wi‑Fi

PowerShell

Bash/Python

Job description

ME+EM Ltd is seeking a hands-on, commercially minded Head of IT to lead and transform our technology function as we scale a luxury fashion brand. You’ll balance hands-on problem-solving with strategic leadership, modernising the tech estate and delivering a secure, scalable experience across HQ and global stores.

You’ll oversee multi-site infrastructure, security, identity management, and service delivery, building high-performing teams and partnering with suppliers to drive business impact.