Head of IT & Global Retail Technology

ME AND EM LIMITED; Greater London; On-site; GBP 90,000 - 150,000; Full time

Benefits offered by this job

33 days annual leave

Birthday day off

Pension Scheme

Group Life Insurance

Employee Assistance Programme (EAP)

Length of Service Award

Refer a Friend Scheme

Staff and Family Discount

Cycle to Work Scheme

Eye Care Vouchers

Real Living Wage Employer

Job summary

ME+EM is seeking a hands-on, commercially minded Head of IT to lead and transform our technology function as we scale. This senior role blends hands-on problem-solving with strategic leadership, guiding our IT team across HQ and expanding global retail tech.

You’ll modernise the tech estate, ensure security, and deliver a seamless technology experience for stakeholders. You’ll manage complex infrastructure, drive IT strategy aligned to business growth, and partner with suppliers to achieve high

Qualifications

• Senior IT leadership experience within a complex, fast-paced £250m+ business, ideally retail, e-commerce or consumer.
• Strong technical roots, having progressed through engineering roles such as Infrastructure, Network, Systems or Cloud Engineering.
• Experience managing multi-site and/or international technology environments.
• Strong understanding of the demands of retail and customer-facing technology.

Responsibilities

• Lead, coach and develop a high-performing IT team.
• Build a culture of accountability, collaboration and continuous improvement.
• Attract and retain exceptional technical talent.
• Develop a scalable IT structure, succession plans and clear technical career paths.
• Own and evolve hybrid cloud and on-premise infrastructure.
• Oversee Apple and Windows estate, including JAMF, Intune and Apple Business Manager.
• Lead Microsoft 365, Google Workspace, Entra ID, SSO and identity management.
• Act as the senior escalation point for complex infrastructure, networking, security and systems issues.
• Own infrastructure security, patching, disaster recovery and resilience.
• Set high technical and architectural standards across internal teams and suppliers.
• Develop and deliver an IT strategy aligned to business growth.
• Build a proactive, high-performing service model across HQ and our retail estate.
• Manage technology partners and suppliers, ensuring strong commercial and operational performance.
• Introduce meaningful KPIs and OKRs focused on business impact, automation and user experience.
• Lead major technology change, migrations and rollouts with minimal business disruption.
• Make IT a trusted business partner across the organisation.
• Improve technology adoption through education, self-service and clear communication.
• Ensure technology supports the pace of the business, particularly during critical trading periods.
• Continuously identify opportunities to modernise, automate and improve.

Skills

Senior IT leadership

Engineering roots

Multi-site tech env

Retail tech understanding

PowerShell/Bash/Python

Tools

JAMF

Intune

Apple Business Manager

Microsoft 365

Google Workspace

Entra ID

Job description

ME+EM is seeking a hands-on, commercially minded Head of IT to lead and transform our technology function as we scale. This senior role blends hands-on problem-solving with strategic leadership, guiding our IT team across HQ and expanding global retail tech.

You’ll modernise the tech estate, ensure security, and deliver a seamless technology experience for stakeholders. You’ll manage complex infrastructure, drive IT strategy aligned to business growth, and partner with suppliers to achieve high