Head of IT Services & Secure Operations

SNG (Sovereign Network Group); Basingstoke, Wembley; Hybrid; GBP 110,000 - 150,000; Full time

Job summary

SNG, a forward-looking IT services group, seeks a Head of IT Service & Secure Operations to lead the delivery, security, resilience and continual improvement of core technology services. Based in Basingstoke or Wembley with hybrid working, the role combines strategic leadership with hands-on operational management across Service Desk, Infrastructure, Cloud and Cyber Security.

You will drive performance, optimise through automation and AI, and shape a high-impact, customer-focused technology

Qualifications

• Experience leading Service Desk, Infrastructure and Cyber Security operations.
• Strong understanding of IT Service Management and ITIL principles.
• Experience managing cloud-based infrastructure and Microsoft technology environments.
• Demonstrable experience of operational service ownership, service transition and continual improvement.
• Experience leading operational response to major incidents and service disruptions.
• Strong commercial, financial and supplier management experience.
• Demonstrable experience leading multidisciplinary technical teams.
• Excellent stakeholder engagement and influencing skills.
• Experience presenting operational performance and risk to senior leaders.

Responsibilities

• Developing the operational strategy for IT Services and Secure Operations, ensuring services remain aligned to organisational priorities
• Managing the IT Service and Secure Operations team with a focus on articulating a clear vision, providing direction, encouraging high performance, and supporting continuous improvement
• Acting as service owner for all operational IT services within your remit, with accountability for service quality and maturity development
• Leading the response to major incidents, ensuring robust monitoring, operational controls, resilience and business continuity arrangements are in place to minimise service disruption and maintain critical services
• Leading the Service Desk, ensuring timely, high-quality support for colleagues and developing self-service and automation
• Leading operational cyber security capability across monitoring, incident response, vulnerability management and operational security
• Developing and owning the strategy, operational management and continual improvement of SNG's cloud infrastructure and workplace technology services
• Leading the operational support of strategic business applications following transition into live service, ensuring effective operational ownership, monitoring, support and continual improvement of products
• Managing strategic relationships with IT Service Management, IT Security and Infrastructure suppliers and related managed service providers, ensuring value for money and maximising return on investment

Skills

ITIL & ITSM

Leadership

Cloud Operations

Cyber Security

Incident Management

Stakeholder Engagement

Supplier Management

Team Leadership

Automation & AI in IT

Job description

SNG, a forward-looking IT services group, seeks a Head of IT Service & Secure Operations to lead the delivery, security, resilience and continual improvement of core technology services. Based in Basingstoke or Wembley with hybrid working, the role combines strategic leadership with hands-on operational management across Service Desk, Infrastructure, Cloud and Cyber Security.

You will drive performance, optimise through automation and AI, and shape a high-impact, customer-focused technology