IT Engineer

Jobtailor; Uxbridge; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Jobtailor is seeking an experienced ICT support professional to provide technical assistance to MHIAE and MHIAE-FR staff in the United Kingdom. You will diagnose issues, manage AD, Azure, ERP, and SQL, and collaborate with the global helpdesk. Strong English communication and customer service are essential.

You will help maintain security, backups, Office 365, PowerBI, InTune, and remote access solutions, while covering senior ICT manager duties when needed.

Qualifications

• Three years of IT support or technology-focused experience.
• Enterprise level user support and troubleshooting experience.
• Advanced MS server skills, Azure cloud, DevOps.
• Client OS knowledge, AD and group policies.
• ERP – MS Dynamics, Business Central and Navision experience.
• MS SQL Server knowledge and networking basics.
• Awareness of AI developments and data backup/restoration.
• Excellent knowledge of MS Office products.
• Advanced knowledge of iPhone and mobile device management.
• Remote working and access knowledge and skills.
• Strong customer service ethos and teamwork.
• Excellent English communication.

Responsibilities

• Provide ICT technical support to MHIAE staff.
• Assist staff with computer troubles, network access, and performance.
• License and service management for printers/scanners; liaise with suppliers.
• Information security, antivirus and incident response.
• Assist with Microsoft Office and ERP-related needs.
• Escalate incidents to MHI Global Helpdesk as needed.
• Install and configure computers and servers per standards.
• Maintain Azure cloud services and apply patches.
• Maintain logs and audit/compliance evidences.
• Support Business Central and Power BI usage.
• Assist third-party vendors with ERP/SQL infrastructure.
• Manage devices via Mobile Device Management (InTune).
• Manage remote access via VPN and liaise with vendors.
• Monitor meeting room facilities and data backups; ensure business continuity.
• Contribute to ICT projects and cover Senior ICT manager during absences.
• Other duties as required by management.

Skills

IT Support

Troubleshooting

Data Backup

Restoration Knowledge

Networking Knowledge

Active Directory

Group Policies

Mobile Device Management

Remote Access Skills

Information Security Management

Education

Tools

Microsoft Office

Business Central

Navision

PowerBI

InTune

VPN

Azure Cloud Services

Job description

• Provide ICT related technical support to MHIAE and MHIAE-FR staff members
• Assist the staff on day-to-day work with solving computer related troubles, network connectivity, access to folders and performance etc.
• Usage of printers and scanners: Contact suppliers for service issues and supplies
• Information security, Antivirus and incident response
• Help the staff with Microsoft Office and MHI standard application related needs
• Escalate and liaise with MHI Global Helpdesk to resolve incidents
• Install and configure computers and servers according to MHI standards
• Maintain the Azure cloud services
• Apply the patches and updates when required
• Maintain the logs and required audit/compliance evidences
• Help the general setup and usage of MHI corporate ERP applications
• Provide basic user support for Business central and PowerBI
• Support third party vendors with the ERP and SQL infrastructure environment
• Setup and configure smartphones and applications
• Manage the devices through Mobile Device Management (InTune)
• Help the staff for any phone trouble
• Liaise with Telcom and other vendors for invoicing and monitor the usage
• Maintain the inventory of computers, mobile phones, software licenses, network equipment, printer, meeting room equipment etc.
• Create Active Directory User IDs, set access control and liaise with MHI HQ ICT for relevant required operations
• Help with the remote access through VPN and escalatte any issues to MHI helpdesk
• Monitor and manage meeting room facilities to ensure the functionalities on daily basis, help staff with their needs and contact vendors for any malfunctions
• Data backup, monitoring and report of MHIAE data and SQL data bases; restore the data for staff when needed and to ensure business continuity
• Knowledge of Information security management best practices, raise the staff awareness by regular information sharing and prevention of data leakage
• Support the ICT related and miscellaneous projects of MHIAE
• Coverage of Senior ICT manager during absences
• Other duties as requested by management, if required

Requirements

• A minimum of three years of relevant experience within an IT support or technology-focused position.
• Enterprise level IT user support and troubleshooting experience
• Advanced MS server skills, Azure cloud, DevOps
• Client OS knowledge, AD and group policies
• ERP – MS Dynamics, Business central and Navision experience
• DB – MS SQL Server knowledge
• Networking knowledge
• Understanding of recent AI developments and applications
• Data backup, restoration knowledge with the Business Continuity awareness
• Excellent knowledge of all MS Office Products
• Advanced knowledge of iPhone and mobile device management
• Remote working and access knowledge & skills
• Strong customer services ethos
• Good team player
• Strong multicultural negotiation skills
• Excellent communication skills in English.

Core Competencies

Demonstrates expertise in providing ICT technical support, including troubleshooting, user support, and managing cloud services. Proficient in Microsoft Office, ERP systems, and information security best practices.

Highest-signal resume keywords

• Advanced MS Server Skills
• Azure Cloud Management
• ERP - MS Dynamics Experience
• MS SQL Server Knowledge
• Strong Customer Service Ethos

ATS Optimization Keywords

Hard Skills

• IT Support
• Troubleshooting
• Data Backup
• Restoration Knowledge
• Networking Knowledge
• Active Directory
• Group Policies
• Mobile Device Management
• Remote Access Skills
• Information Security Management

Soft Skills

• Excellent Communication Skills
• Good Team Player
• Strong Multicultural Negotiation Skills

Industry Keywords

• ICT Support
• Enterprise Level Support
• Data Continuity
• Incident Response
• AI Developments

Tools & Technologies

• Microsoft Office
• Business Central
• Navision
• PowerBI
• InTune
• VPN
• Azure Cloud Services