Head of IT Infrastructure, Security & Service Desk

Softwire; England; Hybrid; GBP 92,000 - 121,000; Full time

Benefits offered by this job

Hybrid working

Profit share

25 days annual leave

Pension

Eye care

Flexible working patterns

Job summary

Softwire is seeking a Head of Infrastructure, Security & Service Desk to lead the technical team, oversee the end-user support service, and drive security across endpoints, IAM, networking and backup/DR. You will shape strategy, mentor engineers, and manage risk in a hybrid-working environment.

The role offers a competitive base salary with profit share and a range of benefits, reflecting Softwire's emphasis on a collaborative culture and staff development.

Qualifications

• Proven experience leading or managing a technical team.
• Experience managing a service desk or first-line support function with SLA management.

Responsibilities

• Lead, manage, and develop a team of engineers with a high-trust culture.
• Own the first-line support service desk and incident triage.
• Oversee IAM, network security, patching, and DR readiness.

Skills

Team leadership

Service desk

IT security

Cloud security

Incident response

Tools

ISO 27001

Cyber Essentials Plus

PAM

Job description

Softwire is seeking a Head of Infrastructure, Security & Service Desk to lead the technical team, oversee the end-user support service, and drive security across endpoints, IAM, networking and backup/DR. You will shape strategy, mentor engineers, and manage risk in a hybrid-working environment.

The role offers a competitive base salary with profit share and a range of benefits, reflecting Softwire's emphasis on a collaborative culture and staff development.