Head of Integrated Rail Operations & Resilience

Women in Rail; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

GTR invites applications for the Network Operations Director, a pivotal leadership role shaping the integrated railway. You will steer 24/7 operations, disruption response and customer-focused performance from the executive level.

You will build joint strategies, lead a ~245-strong team, manage a circa £16m budget and collaborate with regulators, government partners and industry stakeholders to deliver safe, reliable services.

Qualifications

• Extensive knowledge of railway operations and interfaces.
• Strong understanding of performance regimes, planning and service recovery.
• Experience leading large-scale, 24/7 operations.
• Track record of managing disruption, recovery and resilience.
• Excellent stakeholder relationship skills across regulators and government.
• Experience leading large geographically dispersed teams through change.

Responsibilities

• Lead the joint Network Operations across GTR and Network Rail Sussex.
• Drive operational performance, disruption management and service recovery.
• Develop and implement joint operational strategies and resilience plans.
• Collaborate with Planning & Performance, Fleet, Customer Services and Network Rail.
• Lead business continuity planning and operational readiness.
• Build an inclusive culture across a team of about 245.
• Manage a budget of circa £16m while delivering improvements.
• Represent the organisations with regulators and government partners.

Skills

Railway operations

Stakeholder management

Disruption management

People leadership

Job description

GTR invites applications for the Network Operations Director, a pivotal leadership role shaping the integrated railway. You will steer 24/7 operations, disruption response and customer-focused performance from the executive level.

You will build joint strategies, lead a ~245-strong team, manage a circa £16m budget and collaborate with regulators, government partners and industry stakeholders to deliver safe, reliable services.