Head of Information Technology

Xpertise Recruitment; Nottingham; Hybrid; GBP 80,000 - 85,000; Full time

Job summary

A leading company in IT Services is seeking a Head of IT to manage operations and lead a team in Nottingham. This role involves overseeing IT projects, vendor management, and ensuring compliance with security protocols. The ideal candidate will have experience in a multi-site environment and a strong track record in IT project delivery.

Qualifications

• Experience leading IT in a multi-site environment.
• Strong track record of vendor and MSP management.
• Experience delivering complex IT projects.

Responsibilities

• Manage day-to-day IT operations and lead a small internal team.
• Oversee delivery of key IT projects including cloud migration.
• Ensure compliance with data protection and disaster recovery protocols.

Skills

Vendor Management

Project Delivery

IT Operations

Cloud Transitions

Communication

Tools

SAP Business One

Job description

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This range is provided by Xpertise Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Head of IT

Nottingham (Hybrid)

80-85k plus car and other benefits

The Head of IT will be accountable for managing day-to-day IT operations, leading a small internal team, coordinating third-party providers, and ensuring the successful delivery of a broad portfolio of technology projects.

The successful candidate will balance hands-on delivery oversight with commercial and strategic thinking — ensuring the IT function supports current operations while also enabling future growth, automation, and digital capability.

Key Responsibilities

Operational IT Management

• Maintain a stable and responsive 24/7 IT environment across multiple sites and systems
• Coordinate day-to-day support activity, including escalation paths for retail, warehouse, and back-office functions
• Manage and review third-party MSPs and vendors to ensure service quality and contractual performance
• Own internal IT procedures, documentation, asset management, and first-line support structure

Budgeting, Forecasting & Performance Management

• Oversee delivery of key IT projects including; Cloud migration of WMS (Proteus), SAP CCO rollout to Pets and Friends, Power BI implementation, eCommerce platform consolidation, Retail and infrastructure upgrades (e.g. phones, networking)
• Lead IT input into new site openings, system transitions, and operational automation initiatives
• Work with the Finance Director and external advisors to maintain a prioritised roadmap of IT change

Strategy and Planning

• Define and communicate the future structure and direction of the IT function
• Plan IT resourcing to support growth, including internal and external roles (e.g. SAP, BI, infrastructure)
• Identify opportunities for automation and improved integration between systems
• Maintain a view of the IT landscape including system interdependencies, integrations, and risks

Security and Resilience

• Ensure cyber risk, data protection, and disaster recovery protocols are in place and maintained
• Oversee business continuity planning for IT systems and infrastructure
• Ensure compliance with relevant legislation and internal governance standards

Person Specification

• Experience leading IT in a multi-site environment (retail, distribution, or wholesale preferred)
• Strong track record of vendor and MSP management
• Experience delivering complex IT projects, ideally involving cloud transitions, eCommerce, EPOS, or ERP systems
• Familiar with SAP Business One, retail integrations, and WMS systems
• Comfortable working in a hands-on IT team
• Able to work cross-functionally and communicate effectively with both technical and non-technical stakeholders
• Pragmatic, structured, and delivery-focused

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting, Technology, Information and Media, and IT System Data Services

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