Head of HR Services & Delivery

NHS; Newcastle upon Tyne; On-site; GBP 62,000 - 73,000; Full time

Job summary

Join a leading NHS team as an HR professional, making significant contributions to the employee lifecycle. You'll engage with senior colleagues to enhance HR services, ensuring alignment with business objectives while leading various improvement initiatives across the Trust.

Qualifications

• Educated to Masters level in a people-related field.
• Track record of leading successful HR programs.
• Experience in a unionized environment and delivering change.

Responsibilities

• Lead teams in delivering HR services across the employee lifecycle.
• Work with stakeholders to implement service improvements.
• Create, lead, and deliver HR programs in a complex organization.

Skills

Leadership

Communication

Problem Solving

Stakeholder Engagement

Coaching

Education

Masters in a people-related field

Chartered Member of CIPD

Job description

Job summary

This is an exciting opportunity for an experienced HR professional to join our team and make a real contribution to the work we do at NEAS. Working closely with the Assistant Director of People Services and other senior HR colleagues you will ensure that we deliver an efficient and effective service across the whole employee life cycle. You will be responsible for leading a number of teams within People Services, with a clear focus on delivering high quality, fit for purpose services across the Trust, including our subsidiary organisation NEASUS. You will also lead on a range of service improvements and activities to ensure that we achieve key business objectives.

If you believe that you have the right knowledge, skills and experience to contribute to the great work we do at NEAS we'd love to hear from you.

Main duties of the job

You will have a breadth of HR experience including a track record of creating, leading and delivering successful programmes of work across the HR lifecycle in a complex and diverse organisation. A credible leader with the ability to work effectively with a wide range of internal and external stakeholders, you will develop strong partnership working with key stakeholders including Trade Unions. You will have experience of delivering service improvements which are results focused and measurable, and aligned to strategic priorities with demonstrable success in delivering change with and through management of teams.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.

Details Date posted

04 June 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£62,215 to £72,293 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

340-HHRS-Jun-2025

Job locations

Bernicia House

Goldcrest Way, Newburn, Newcastle Upon Tyne, NE15 8NY

Newcastle Upon Tyne

NE15 8NY

Job description Job responsibilities

Please refer to the attached Job Description for the full details and responsibilities for this role.

Job description Job responsibilities

Please refer to the attached Job Description for the full details and responsibilities for this role.

Person Specification Education Qualifications & Training Essential

• oEducated to Masters level in a people-related field or subject specifically relevant to the post, or equivalent senior experience oEvidence of continuing professional development

Desirable

• oChartered Member of CIPD oAdditional leadership and/or coaching qualification oDriver's licence

Skills & Knowledge Essential

• oTrack record of creating, leading and delivering successful programmes across all aspects of the HR lifecycle, including:- oRecruitment & Retention oEmployee Relations oAbility to influence at all levels and build strong working relationships where you can check and challenge behaviours. oDemonstrable partnership working skills. oAble to strategically interpret, analyse and evaluate programmes through a range of outputs/outcomes oStrong problem solving and decision-making skills. oAdvanced coaching skills blended with strong interpersonal and customer care skills oAbility to work autonomously using all necessary Microsoft systems (including outlook, word, PowerPoint, Teams and Excel) oHighly developed leadership, influencing and negotiating skills with the ability to motivate and engage individuals on difficult matters oExceptional communications skills and the ability to tell powerful and compelling stories oAbility to think laterally and creatively to develop innovative plans and identify new opportunities

Desirable

• oProject-management skills oUp-to-date knowledge and experience of employment law oAwareness of best practice wellbeing frameworks, interventions and approaches oKnowledge of how to develop and executive successful stakeholder and communication strategies

Experience Essential

• oSignificant experience working at a senior level in a complex organisation oDemonstrable experience of working as a senior leader and being accountable for business matters in conjunction with other multi-disciplinary leaders oExperience in designing and delivering large-scale programmes of activity across multiple areas of a business oExperience of working in a unionised environment and understand how to work in partnerships to deliver the best outcomes. oExperience of developing, and managing the development of high-quality deliverables such as recruitment strategies, workforce KPIs etc. oExperience of delivering against plans and reaching outcomes through a consultative and coaching approach oExtensive in-depth demonstrable success in delivering change and performance with and through management of teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback

Desirable

• oExperience of working with subsidiary/franchise organisations oSignificant experience in facilitating engagements events including workshops, focus groups, listening events

Personal Attributes Essential

• oCustomer focussed oStrong focus on timely delivery of outcomes and achievements oAble to work autonomously at all times and manage an intense workload of competing priorities with minimal resources, including flexibility in terms of working hours to enable tight deadlines to be met oCoaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders Able to work on own initiative oWell-developed diplomacy and political skills.

Person Specification Education Qualifications & Training Essential

• oEducated to Masters level in a people-related field or subject specifically relevant to the post, or equivalent senior experience oEvidence of continuing professional development

Desirable

• oChartered Member of CIPD oAdditional leadership and/or coaching qualification oDriver's licence

Skills & Knowledge Essential

• oTrack record of creating, leading and delivering successful programmes across all aspects of the HR lifecycle, including:- oRecruitment & Retention oEmployee Relations oAbility to influence at all levels and build strong working relationships where you can check and challenge behaviours. oDemonstrable partnership working skills. oAble to strategically interpret, analyse and evaluate programmes through a range of outputs/outcomes oStrong problem solving and decision-making skills. oAdvanced coaching skills blended with strong interpersonal and customer care skills oAbility to work autonomously using all necessary Microsoft systems (including outlook, word, PowerPoint, Teams and Excel) oHighly developed leadership, influencing and negotiating skills with the ability to motivate and engage individuals on difficult matters oExceptional communications skills and the ability to tell powerful and compelling stories oAbility to think laterally and creatively to develop innovative plans and identify new opportunities

Desirable

• oProject-management skills oUp-to-date knowledge and experience of employment law oAwareness of best practice wellbeing frameworks, interventions and approaches oKnowledge of how to develop and executive successful stakeholder and communication strategies

Experience Essential

• oSignificant experience working at a senior level in a complex organisation oDemonstrable experience of working as a senior leader and being accountable for business matters in conjunction with other multi-disciplinary leaders oExperience in designing and delivering large-scale programmes of activity across multiple areas of a business oExperience of working in a unionised environment and understand how to work in partnerships to deliver the best outcomes. oExperience of developing, and managing the development of high-quality deliverables such as recruitment strategies, workforce KPIs etc. oExperience of delivering against plans and reaching outcomes through a consultative and coaching approach oExtensive in-depth demonstrable success in delivering change and performance with and through management of teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback

Desirable

• oExperience of working with subsidiary/franchise organisations oSignificant experience in facilitating engagements events including workshops, focus groups, listening events

Personal Attributes Essential

• oCustomer focussed oStrong focus on timely delivery of outcomes and achievements oAble to work autonomously at all times and manage an intense workload of competing priorities with minimal resources, including flexibility in terms of working hours to enable tight deadlines to be met oCoaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders Able to work on own initiative oWell-developed diplomacy and political skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details Employer name

North East Ambulance Service NHS Foundation Trust

Address

Bernicia House

Goldcrest Way, Newburn, Newcastle Upon Tyne, NE15 8NY

Newcastle Upon Tyne

NE15 8NY

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)

Employer details Employer name

North East Ambulance Service NHS Foundation Trust

Address

Bernicia House

Goldcrest Way, Newburn, Newcastle Upon Tyne, NE15 8NY

Newcastle Upon Tyne

NE15 8NY

Employer's website

https://www.neas.nhs.uk/ (Opens in a new tab)