Head of HR

Wendy's UK; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the fast-food sector is looking for an HR Manager to support their international operations. The role requires strategic and tactical HR support across various regions, including workforce planning, talent management, and enhancing employee engagement. Ideal candidates will have a strong background in human resources, excellent problem-solving skills, and experience working in a global context. This position offers a dynamic work environment in a reputable organization, focusing on comprehensive HR service delivery and leadership development.

Qualifications

• 5+ years of Human Resources experience.
• In-depth knowledge of HR principles including recruiting, succession planning, and employee relations.
• Experience within a global organization preferred.

Responsibilities

• Provide HR support aligned with the business objectives across multiple regions.
• Drive talent management and organizational effectiveness initiatives.
• Manage employee relations issues and ensure HR compliance.

Skills

Communication

Analytical skills

Problem solving

Conflict resolution

Education

Degree in Business or Human Resources Management

CIPD level 7

Job description

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The HR Manager supporting
International functions will play a key role in supporting the HR needs of the
Regional Vice Presidents (RVPs) and Operations Directors (ODs) across four key
regions: APMEA (Asia Pacific, Middle East, Africa), UK/Europe, Canada, and LAC
(Latin America & Caribbean). This role involves providing strategic and
tactical HR support that aligns with the business objectives of each region.
The HR Manager will partner with senior leaders to drive people strategies,
enhance organizational effectiveness, and deliver HR services that drive talent
management, employee engagement, performance management, and leadership
development.

Business Partner-

Act as a trusted advisor to RVPs and
ODs, providing guidance on people matters, including workforce planning, talent
management, organizational design, and change management.

Work with regional leadership teams to
understand business goals and ensure HR strategies are aligned with regional
objectives. Identify and address HR challenges and opportunities across
regions, offering tailored solutions to meet specific regional needs while also
driving collaboration across the four regions to ensure HR best practices are
shared and implemented consistently

Staffing/Engagement/Retention:
Partners with Operations team on the design and development of company
restaurant staffing strategies that ensure the attraction and selection of high
potential talent to achieve appropriate staffing levels and make every
restaurant the star. This includes ownership of, vendor/agency partnerships and
contracts, and special programs & discovery projects to ensure we are
maintaining a pipeline of talent for restaurant roles. Monitors employee
engagement across regions, analyze annual engagement survey results and
partners with leadership to develop strategies to improve overall engagement,
satisfaction and retention. Foster a culture of inclusion and belonging,
supporting initiatives that build a positive workplace environment.

Leadership Development and Workforce
Planning- Supports region leadership teams in identifying and optimizing
employee potential, utilizing key HR foundational programs: Leadership Success
Factors, performance plans and individual development planning.
Facilitates formal and informal training to educate, influence and coach
leaders. Leads the full talent planning process for International in
coordination with the Sr. HRBP for business partners including the facilitation
of succession/bench planning sessions to identify future bench, gaps in talent
base, leadership potential and at-risk performers. Collaborates with RVPs
and Ops Directors on employee development needs and bench planning decisions
and is responsible for any follow-up actions needed. Coach leaders on
development plans for key talent to improve readiness levels and further career
progression.

H.R. Operations, Employee Relations,
and Compliance– Accountable for HR compliance in assigned regions.
Supports HR subject matter experts in the implementation and execution of
compensation and benefits programs, employee engagement surveys, leadership
potential assessments, people leader training, etc. Manages and
facilitates employee orientation in APMEA region. Ensures compliance with
regional labour laws, HR Regulations, and company policies. Monitor and report
on key HR metrics, providing insights and recommendations to improve the
employee experience. Supports business leaders and HRBPs in resolving
employee relations issues, and managing disciplinary, grievance, and capability
procedures for assigned regions to ensure compliance with local laws. This
includes partnering directly with external counsel in assigned regions on
employee relations issues. Approves recommendations of any resulting employment
actions as appropriate. .

Projects: Strategically manages the
movement of talent across regions by collaborating with various departments to
ensure efficient relocation, integration, and development. This includes
creating and executing a global talent strategy aligned with organizational
goals, ensuring talent is deployed where needed to support growth and
leadership development. The role also supports employee assignments,
relocations, and transfers, while coordinating with HR, legal, and immigration
teams to ensure compliance with labor laws, tax regulations, and visa
requirements

Makes recommendations relative to
adjustments in strategy in support of business objectives for assigned client
groups.

Manages full investigation process for
employee relations below Director level, including final correction action, if
needed.

Various HR policies and procedures
requiring HR authorizations, eg., disciplinary action, grievance procedure,
compensation actions, etc.

Degree in Business, Human Resources
Management, or related field and 5+ years of Human Resources experience.

CIPD level 7 required.

In-depth knowledge of and experience
with Human Resources principles and practices including recruiting/sourcing,
succession planning, employee development, employee relations, EEO
administration.

Experience working within a global
organization, with an understanding of regional HR practices, cultural nuances
and labor laws (APMEA, UK/Europe, Canada, LAC preferred)

Strong communication, organizational,
planning, and analytical skills. Demonstrated ability to influence business
partners. Excellent problem solving and decision-making skills. Ability to
handle confidential information, conflict resolution, and employee related
investigations.

High degree of independence in
completing work and making decisions concerning various human resource
activities. Ability to manage various activities from remote locations
using hardware and software programs applicable to the functions of the position.

**This position will be on-site 3 days
a week starting in 2026.**