Head of Housing and Communities

Yolk Recruitment Ltd; Mountain Ash; On-site; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Housing and Communities to lead their customer-focused services. This role offers the opportunity to shape community development and enhance tenant satisfaction through strategic leadership and operational excellence. You will drive performance, manage budgets, and champion a culture of continuous improvement while embedding tenant voices in governance. Join a forward-thinking organization dedicated to making a real difference in the lives of its community members, with excellent benefits and a supportive work environment.

Benefits

Agile working

25 days annual leave

Enhanced maternity and paternity leave

Occupational Health referral scheme

Generous pension scheme

Health care package

Ongoing training opportunities

Discounted corporate gym membership

Wellbeing buddy system

Qualifications

• Proven experience in managing multidisciplinary housing teams.
• Strong expertise in customer service and tenancy law.

Responsibilities

• Lead the Housing and Communities team to ensure service excellence.
• Develop KPIs to enhance performance and tenant satisfaction.

Skills

Leadership

Customer Service

Community Engagement

Performance Management

Data Analysis

Budget Management

Job description

Are you a passionate and strategic leader with a deep commitment to delivering excellent housing services and building resilient communities? Cynon Taf Community Housing Group (CTCHG) is seeking an inspiring Head of Housing and Communities to lead and shape their customer-focused housing management services and community development work.

The Opportunity

The Head of Housing is responsible for leading a high-performing team to deliver excellent housing management and customer services, ensuring a positive experience throughout the entire tenant journey. The role also champions community resilience by embedding tenant voices in governance and service improvements, applying an asset-based approach to community work. Through strategic and operational leadership, the Head of Housing drives performance, fosters continuous improvement, and collaborates with senior leaders to deliver outstanding outcomes for tenants and staff.

Responsibilities:

• Provide strategic and operational leadership to the Housing and Communities team, driving a culture of continuous improvement and service excellence.
• Champion a customer-focused approach, ensuring high-quality service delivery across the entire tenant journey.
• Develop and monitor KPIs to improve performance and align with organisational goals and regulatory benchmarks.
• Increase tenant satisfaction and enhance communication and engagement across all services.
• Strengthen community development and ensure tenant voices are embedded in governance and service improvements.
• Oversee grant-funded projects that expand community impact and inclusivity.
• Manage team budgets effectively, supporting financial planning and value for money.
• Lead tenancy support and specialist housing services, positioning CTCHG as a key local authority partner.
• Collaborate across the organisation to manage risk and deliver strategic objectives.
• Produce performance and risk reports to inform senior leadership and Board decision-making.

This is a role for someone who thrives on impact, innovation, and leadership - someone who can balance operational excellence with long-term strategic thinking, and who values collaboration, integrity, and community empowerment.

What You'll Bring

We're looking for someone with:

• A strong track record of managing multidisciplinary housing teams
• Expertise in customer service, tenancy law, community engagement, and performance management
• Excellent leadership, collaboration and communication skills
• Confidence in analysing data, writing reports, and managing budgets
• A proactive, solutions-focused mindset and a commitment to continuous improvement

Why Join CTCHG:

This is your chance to make a real difference - not just to a service, but to the lives of people across the CTCHG community. Benefits include:

• Agile working with a trust clock allowing you to manage your own time
• 25 days annual leave (rising incrementally to 30 days after 5 years' service)
• 8 bank holidays plus 4 complimentary days
• Enhanced maternity, paternity, and shared parental leave scheme
• Enhanced sickness absence scheme
• Occupational Health referral scheme
• Generous pension scheme
• Health care package including employee assistance programme (optional to join)
• Ongoing support, training, and development opportunities
• Discounted corporate gym membership
• Wellbeing buddy system

To Apply:

For an informal discussion about the role and to access the full Job Description, please contact Hannah Welfoot at Yolk Recruitment.

To apply, please submit your CV and cover letter (no more than 500 words) by 5pm Wednesday, 21st May '25.

Interviews will be held in person at CTCHG's Head Office, Mountain Ash week commencing 2nd June '25.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.