Head of Guest Experience & Cleanliness
Butlin's
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Job summary
The Head of Accommodation & Guest Services at Butlin's will lead a department responsible for the highest standards in resort cleanliness and guest experience across accommodation and public areas.
You will drive CAFF initiatives, oversee guest services resolution, plan improvements from guest feedback and NPS growth, and partner with facilities and marketing to anticipate guests' needs and arrivals.
Job description
The Head of Accommodation & Guest Services at Butlin's will lead a department responsible for the highest standards in resort cleanliness and guest experience across accommodation and public areas.
You will drive CAFF initiatives, oversee guest services resolution, plan improvements from guest feedback and NPS growth, and partner with facilities and marketing to anticipate guests' needs and arrivals.
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