Head of Group Internal Communications & Engagement

HOLLAND AND BARRETT; Coventry; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Holidays: 33 days incl BHs

Holiday purchase scheme

Private medical insurance

Annual bonus up to 20%

£50 Colleague product allowance

Cycle to Work scheme

Employee Assistance Programme

Wellbeing and pension benefits

Job summary

Holland & Barrett is recruiting a Head of Group Internal Communications & Engagement to shape how we connect, communicate and engage colleagues across our global business. You’ll work with the CEO and Executive team to bring strategy and culture to life and lead a creative team delivering high-impact communications.

You’ll drive strategic direction, craft leadership communications, and reimagine channels with digital innovation and AI insights to deepen engagement across markets.

Qualifications

• Significant experience leading internal communications and engagement in complex, multi-market organisations.
• Exceptional communication and storytelling skills to turn priorities into inspiring messages.
• Ability to influence and advise senior leaders with strategic insight and creativity.
• Experience shaping culture and leading through organisational change.

Responsibilities

• Shape and lead our Group Internal Communications & Engagement strategy across markets.
• Advise the CEO, CPO and Executive team with insight and creativity.
• Turn strategy into compelling storytelling and leadership communications.
• Shape culture through colleague engagement, listening, recognition and meaningful moments.
• Lead communications for significant business change and help colleagues understand impact.
• Evolve channels, embrace digital innovation, AI and insights to improve engagement.
• Lead and develop a high-performing team, delivering high-impact communications.

Skills

Internal communications

Leadership

Storytelling

Change management

Stakeholder influence

Strategic thinking

Team leadership

Job description

Location: Nuneaton, UK | Hybrid, 3 days per week in the office, with some international travel

Contract: Permanent | Full-time

About the role

Great communication connects people. Great leadership makes it matter.

At Holland & Barrett, we're on a mission to make health and wellness a way of life for everyone. As we work towards our ambitious 2030 vision, we're looking for a Head of Group Internal Communications & Engagement to help shape how we connect, communicate and engage colleagues across our global business.

This is an exciting opportunity to make a real difference. You'll work closely with our CEO, CPO and Executive team, shape how we bring our strategy and culture to life, and lead a talented team to create communications and experiences that build trust, inspire colleagues and help our business succeed. We're looking for someone who can think strategically, bring fresh ideas and isn't afraid to roll up their sleeves to make great things happen.

What you’ll be doing

• Shape and lead our Group Internal Communications & Engagement strategy, connecting colleagues across markets with our purpose, direction and priorities.
• Be a trusted adviser to our CEO, CPO & Executive team and senior leaders, bringing insight, creativity and the confidence to influence and challenge.
• Bring our strategy to life through compelling storytelling, leadership communications and experiences that create clarity, connection and pride.
• Help shape our culture, bringing our CARE values to life through colleague engagement, listening, recognition and meaningful moments.
• Lead communications and engagement for significant business change, helping colleagues understand what's happening, why it matters and what it means for them.
• Reimagine how we communicate, evolving our channels and embracing digital innovation, AI and colleague insights to improve engagement and impact.
• Lead and develop a high-performing, creative team, setting the direction while staying close to the work, personally shaping and delivering high-impact communications alongside your team.

What you’ll bring

• Significant experience leading internal communications and engagement in complex, multi-market organisations, ideally across frontline and office-based teams.
• The confidence, commercial understanding and judgement to influence, advise and constructively challenge senior leaders.
• Exceptional communication and storytelling skills, with the creativity to turn complex business priorities into messages that connect and inspire.
• Experience shaping culture, leading communications through organisational change and building high-performing teams.
• A creative, forward-thinking approach to communications, with the ability to move confidently between big-picture thinking and hands-on delivery, embracing innovation and using insight to improve impact.

Benefits

Holidays

• 33 days, including bank holidays
• Holiday purchase scheme

Health & Wellbeing

• 24/7 Virtual GP access
• Private medical insurance - single cover
• Annual free at-home health testing kit (after 6 months' service)
• Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support

Financial Wellbeing

• Workplace pension with 5% employer contribution
• Life assurance (2x salary, after 6 months' service)

Reward

• Annual Bonus (subject to company and individual performance) up to 20%
• £50 Colleague product allowance on Holland & Barrett products (after 6 months' service)

Lifestyle & Everyday Benefits

• Access to cashback and discounts from a wide range of retailers
• 25% colleague discount, available in store and online
• Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
• Cycle to Work scheme

Ready to shape how our people connect, communicate and thrive?

If you're a creative, commercially minded communications leader who loves bringing people together and making things happen, we'd love to hear from you.

About Holland & Barrett

With over 150 years of experience, Holland & Barrett is one of Europe's leading health and wellness retailers. We combine trusted expertise with fresh thinking to make wellness simple, accessible and achievable for everyone.

We're building a business where colleagues can make a difference, grow and feel proud of what we achieve together.

Inclusion & accessibility statement

At Holland & Barrett, we believe everyone should feel welcome, valued and able to be themselves. We celebrate different backgrounds, experiences and perspectives and are committed to creating an inclusive workplace.

If you need any adjustments during the recruitment process, please let us know. We're here to support you.

Holland & Barrett is an equal opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build an organisation with belonging at its heart - making health and wellness a way of life for everyone.