Head of Gatwick Cabin Crew

British Airways; Horley; On-site; GBP 45,000 - 65,000; Full time

Job summary

British Airways seeks a Head of Gatwick Cabin Crew to lead the team in delivering exceptional customer service standards. The role involves strategic direction, team engagement, and driving changes that enhance performance. Ideal candidates will have a proven leadership track record in operational settings, a commitment to safety, and strong communication skills.

Benefits

Staff travel benefits including unlimited standby tickets.

Discounted airfares for family and friends.

Career development opportunities across the business.

Qualifications

• Proven ability to lead and develop large teams.
• Experience in managing customer service or operational areas.
• Track record of delivering effective change.

Responsibilities

• Lead recognition, engagement, and communications with Gatwick cabin crew.
• Drive change and maintain high-performance culture.
• Collaborate with TU and colleague representatives.

Skills

Leadership

Customer Advocacy

Communication Skills

Change Management

Job description

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Head of Gatwick Cabin Crew

Career without limits

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Head of Gatwick Cabin Crew

As a proven leader of large teams and a track record of delivering effective change in an operational environment, the Head of Gatwick Cabin Crew will provide clear strategic direction that delivers exceptional standards and strong commercial focus An inspiring and engaging leader, the role will ensure recognition and reward are competitive, building a committed team that can react to market demand quickly and efficiently.

What you'll do:

• Be responsible for recognition, engagement and communications with Gatwick cabin crew.
• Develop a base of motived customer focused crew. Be a trusted advocate of BA's products and services.
• Drive forward change and transformation.
• Drive, measure and maintain a high-performance culture, ensuring business performance measures and targets are achieved. Ensuring appropriate reward and recognition for high performance.
• Lead the IR Strategy, building and maintaining strong relationships with the TU and colleague reps

What you'll bring to British Airways:

• Engaging and approachable leadership
• Total customer advocate
• Uncompromising in safety, security, process and regulatory requirements
• Role model for FCR first contact resolution and empowerment
• Ability to make tough decisions and be creative in leading innovative solutions
• Clear and articulate communication skills

Your experience:

• Proven ability to lead and develop large teams of colleagues in a customer service or operational area
• Proven track record of delivering effective change
• Project leadership and proven ability to deliver complex projects
• Experience working in a complex industrial environment
• Ability to hold an airside pass

What we offer?

We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.

At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don't expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.