Head of Gatwick Cabin Crew

British Airways PLC; Guildford; On-site; GBP 60,000 - 85,000; Full time

Job summary

British Airways seeks a Head of Gatwick Cabin Crew to lead a large team with a focus on change management and operational excellence. The role requires an engaging leader to foster a competitive environment while advocating for customer service and safety standards. Attractive benefits include unlimited standby tickets and career development opportunities.

Benefits

Unlimited standby tickets on British Airways flights

Up to 30 discounted hotline airfares annually for you, friends, and family

Career development and internal mobility support

Qualifications

• Proven ability to lead and develop large teams in customer service or operational roles.
• Experience in leading complex projects.
• Successful track record of implementing effective change.

Responsibilities

• Oversee recognition, engagement, and communication with Gatwick cabin crew.
• Drive change and transformation initiatives.
• Maintain a high-performance culture and achieve business performance targets.

Skills

Leadership

Customer Advocacy

Change Management

Communication Skills

Decision Making

Job description

Head of Gatwick Cabin Crew

Career without limits

As the nation's flag carrier, we take pride in connecting Britain with the world and the world with Britain. We've been doing this for over 100 years, starting with the world's first international scheduled air service between London and Paris.

This pioneering spirit is in our DNA. It's the essence we share with those who fly with us, our partners, and colleagues.

At British Airways, we believe that great things happen when you're inspired to think big and bring your ambition to work every day. The sky is never the limit for us.

The role:

Head of Gatwick Cabin Crew

The Head of Gatwick Cabin Crew will be a proven leader of large teams with a track record of effective change management in an operational environment. This role involves providing strategic direction to ensure exceptional standards and a strong commercial focus. An inspiring and engaging leader, you will foster a competitive recognition and reward system, building a committed team capable of responding quickly and efficiently to market demands.

What you'll do:

• Oversee recognition, engagement, and communication with Gatwick cabin crew.
• Develop a motivated, customer-focused crew base. Be an advocate for BA's products and services.
• Drive change and transformation initiatives.
• Maintain a high-performance culture, achieving business performance targets, with appropriate reward and recognition for high performers.
• Lead the IR Strategy, building strong relationships with trade unions and colleague representatives.

What you'll bring to British Airways:

• Engaging and approachable leadership style.
• Strong advocacy for customers.
• Unwavering commitment to safety, security, process, and regulatory compliance.
• Role model for FCR (First Contact Resolution) and empowerment.
• Ability to make tough decisions and lead innovative solutions.
• Excellent communication skills.

Your experience:

• Proven ability to lead and develop large teams in customer service or operational roles.
• Successful track record of implementing effective change.
• Experience in leading complex projects.
• Experience working in a complex industrial environment.
• Ability to hold an airside pass.

What we offer?

We value our employees and offer rewards that go beyond a competitive salary. Benefits include unlimited standby tickets on British Airways flights, up to 30 discounted hotline airfares annually for you, friends, and family.

British Airways encourages career development and internal mobility, supporting your growth within the company.

Inclusion & Diversity

We are committed to creating an inclusive workplace where everyone can be themselves. We value diversity and believe it fosters innovation. We welcome applicants from all backgrounds to join us in our journey to connect Britain with the world and the world with Britain.