Head of FM Contract Services

University of the Arts London; London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

Family-friendly employment policies

Inclusive environment support

Job summary

A leading UK university in London is seeking a Head of FM Contract Services to manage facilities management contracts. This strategic role will lead service delivery across a multi-site estate, ensuring high-quality service for students and staff. The ideal candidate will have extensive experience in facilities management, strong contract management skills, and the ability to drive improvements in operations. Flexible working arrangements are part of the offer.

Qualifications

• Strong background in facilities management with senior-level experience.
• Proven track record in contract management and service delivery.
• Experience with CAFM systems and performance metrics.
• Experience with CAFM systems and leading Helpdesk teams, and driving KPI performance.

Responsibilities

• Oversee performance of key service partners and manage Estates Helpdesk.
• Drive continuous improvement across all FM operations.
• Collaborate with stakeholders for compliance and value delivery.
• Lead on the strategic delivery of hard and soft FM services across a multi-site estate.
• Ensure a safe, sustainable, and customer-focused environment.

Skills

Facilities management

Contract management

Budget oversight

CAFM systems

Education

Relevant qualification in facilities or contract management

Tools

CAFM software

Job description

Overview

University of the Arts London (UAL) is seeking to appoint a Head of FM Contract Services who will be responsible for the management and direction of FM service contracts across the UAL estate portfolio. The Head of FM Contract Services is a pivotal role within the Estates Team and is responsible for leading on the strategic delivery of hard and soft FM services across a diverse and creative multi-site estate, ensuring outstanding service for students, staff, and visitors alike.

Responsibilities

• Oversee the performance of key service partners and manage the Estates Helpdesk.
• Drive continuous improvement across all FM operations.
• Collaborate with senior stakeholders, Procurement, and Finance to ensure value for money, compliance, and innovation in service delivery.
• Lead on the strategic delivery of hard and soft FM services across a multi-site estate.
• Ensure a safe, sustainable, and customer-focused environment.

Qualifications

• Strong background in facilities management, ideally with senior-level experience across multi-site estates.
• Relevant qualification related to facilities management or contract management.
• Proven track record in contract management, budget oversight, and service delivery.
• Experience with CAFM systems, leading Helpdesk teams, and driving performance against KPIs.

Contract and Application Details

The Candidate Brochure can be viewed at UAL – Head of FM Contract Services. For a briefing discussion please contact retained advisors Michael Hewlett ([e-mail]) and Joe Glendon ([e-mail]) at MRG. Applications should consist of a CV and covering letter. Closing date for applications is Sunday 7th September 2025.

About the Employer

UAL is committed to creating diverse and inclusive environments for all staff and students. The university offers family-friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.