Head of Flights

C&M Travel Recruitment; England; Hybrid; GBP 40,000; Full time

Job summary

An award-winning tour operator is seeking a Flights Manager to enhance airline provision among group flights. This pivotal role, which requires leadership experience within the travel industry and GDS expertise, offers hybrid working and is crucial for the company’s growth.

Benefits

Perkbox

Discounted holidays & fam trips

Wide variety of staff social activities

Qualifications

• Minimum 3 years’ experience in a flights or aviation department.
• Exceptional people skills with a record in leadership roles.
• Knowledge of scheduled airline contracts and group flights.

Responsibilities

• Lead and manage a team for efficient flight provision.
• Review and adapt operational processes for efficiency.
• Build and maintain relationships with airline suppliers.

Skills

Leadership

Customer Service

Organizational Skills

GDS Proficiency

Communication

Job description

Flights Manager

This award winning tour operator offer a range of worldwide touring holidays and are now looking for a Flights Manager to join them at an exciting time of company growth. The Flights Manager will lead a team in the next chapter of airline provision and group flights and have responsibility for streamlining existing processes. This is a pivotal role in the business and requires candidates to have experience in a leadership role within an airline or tour operator and with GDS expertise. The role offers hybrid working in Norfolk, Monday to Friday with a salary of circa £40,000.

Flights Manager – Role & Responsibilities:

• Lead and manage a team with responsibility for ensuring efficient flight provision for all trips, obtaining prices for group allocations via consolidators and direct with airlines.
• Review and adapt current processes to ensure operational efficiency and fit for purpose with the introduction of the GDS.
• Build and maintain effective commercial relationships with airline suppliers.
• Support team in all aspects of the role to include flight changes cancellations and customer service issues.
• In collaboration with product team, research appropriate routes and air pricing solutions with airlines.
• Oversee flight loading and daily flight monitoring.
• Keep up to date with destination entry regulations and ensure all vias are processed efficiently and accurately.
• Ensure service delivery standards are met and customer service delivery is always of an exceptional standard.
• Review of current team structure and manage and develop a fights team to meet the growing needs of the business, creating a positive team environment. Providing ongoing training and coaching.

Flights Manager Skills & Experience Required:

• Minimum 3 years’ experience in a flights or aviation department in the travel industry.
• Experience in a leadership role, with exceptional people skills and an ability to motivate and inspire.
• Passion for delivering excellence, with fresh new ideas and a will to make things happen
• Proficiency with GDS platforms, ideally Amadeus.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work under pressure and meet deadlines.
• Knowledge and understanding of scheduled airline contracts group flights.

Flights Manager - Additional information:

• Salary circa £40,000
• Monday to Friday 08.45 to 17.30
• Hybrid working after initial induction, 3 days in the office, 2 from home.
• Perkbox
• Discounted holidays & fam trips
• Wide variety of staff social activities!

Please apply for the role of Flights Manager online or email your cv to [e-mail]