Flight Ticketing & Admin Consultant

APT Travel Group; London; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in the travel sector is seeking a Flight Ticketing & Admin Consultant to join their dynamic team. This role offers the chance to work in a vibrant environment, where you will engage with clients and travel agents, ensuring their travel experiences are seamless and memorable. You will be responsible for ticketing, managing bookings, and providing outstanding customer service while working towards sales targets. With a focus on luxury travel and river cruising, this position promises a rewarding career path in a supportive team culture. If you are passionate about travel and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Flexible workplace culture

Wellbeing program

Learning & development opportunities

25 days annual leave

Familiarisation trips

Work From Anywhere for up to 10 days per year

Great company culture

Qualifications

• Minimum of 1 year travel industry experience required.
• Strong knowledge of GDS and exceptional customer service skills needed.

Responsibilities

• Manage flight bookings and ensure deadlines are met with attention to detail.
• Provide exceptional customer service and support the Flight Desk Team.

Skills

GDS Knowledge

Customer Service Skills

Attention to Detail

Microsoft Excel

Written Communication

Oral Communication

Multi-tasking

Travel & Tourism Certification

Education

Travel & Tourism Certification

Tools

GDS Systems

Microsoft Programs

Job description

Location: Westminster, England

Sector: Travel & Tourism

Salary: Competitive

We are a world leading tourism company, passionate about helping travellers explore cultures, experience places, and connect with others, to live an enriched life. With over 95 years of experience and with team members across the globe, we know travel and pride ourselves on delivering 5-star customer service and experiences of a lifetime.

ABOUT THE ROLE

As a Flight Ticketing & Admin Consultant you will be expected to service both our Direct Clients & Travel Agent Partners with a professional and friendly manner at all times. The role is predominantly working within a back-office team where you will share our passion for the World of Luxury Travel and River Cruising with our customers. You will be selling them the dream with opportunity to upsell, gain & retain loyal relationships & support the growth of our business.

Within this role a level of flexibility and multi-skilling is required with a very high level of attention to detail to ensure we always deliver exceptional customer service. You will also work towards Sales & Service targets in line with our business objectives and values. Most importantly you will be part of a fantastic team of people who continue to support, grow, and succeed together.

Responsibilities

• Ticketing Flight bookings using our website and GDS partners, ensuring Airline Ticket deadlines are met
• Checking and filing Flight bookings made by our Reservations Team through our website and GDS partners with excellent attention to detail
• Ensuring Schedule Changes are actioned in the best interest of our clients and business to meet our tours and transfer requirements
• To manage requests from Customer Service & Sales emails by responding within the expected time frame with excellent written communication skills and updating Flight bookings as required
• Book Air as per clients’ requests to suit our Tour packages
• Demonstrate the ability to multi-task between emails & other operational tasks assigned to you
• To support the Flight Desk Team and Customer Service & Communication team with crisis calls
• Confident in using multiple Microsoft programs especially excel with day-to-day workload, tasks and data entry
• Take day-to-day initiative and share knowledge with other team members
• To maximise every sales opportunity to excel both revenue and conversion targets
• To deliver exceptional customer service to our discerning, loyal customers who book high value trips

ABOUT YOU

• Minimum of 1 year travel industry experience
• Strong GDS Knowledge
• Exceptional customer service skills
• Excellent written and oral communication competency
• Exceptional attention to detail
• A willingness to take responsibility and to work as a part of a close team
• Ability to work in a high-pressured environment
• Ability to adapt to the APT culture and live the APT values
• Confident with Microsoft programmes
• Travel & Tourism Certification ideal but not compulsory

WHAT WE OFFER

• Flexible workplace culture with hybrid working model
• Wellbeing program and learning & development opportunities
• 25 days of annual leave, plus bank holidays
• Experience our premium products with familiarisation trips
• Opportunity to Work From Anywhere for up to 10 days per year
• Highly engaged team and great company culture

OUR VALUES

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Genuine Service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
• Better Together - We are better when we connect and collaborate, valuing all opinions
• For Tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
• Celebrate the Moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all