Head of Facilities and Security Management

Queen Victoria Hospital NHS Foundation Trust; East Grinstead; On-site; GBP 58,000 - 65,000; Full time

Benefits offered by this job

Tailored personal development programs

Flexible working arrangements

Dedicated reward programme with local/

National discounts and tax relief

Job summary

Queen Victoria Hospital NHS Foundation Trust in East Grinstead seeks a Head of Facilities and Security Management to lead a multi-disciplinary facilities team responsible for catering, domestic services, portering, security, and related services. The role focuses on safety, compliance, and strategic delivery across a specialist NHS hospital.

The post requires senior management experience, professional facilities qualifications (NEBOSH/ISOH), and strong leadership to ensure high-quality support

Qualifications

• NEBOSH and ISOH certifications are required or highly advantageous.
• Postgraduate qualification in business management or demonstrable equivalent experience.
• Strong knowledge of Estates & Facilities legislation and governance.
• Specialist knowledge in Waste Management and Cleaning management.
• Solid financial management skills and budget experience.
• Advanced IT skills and experience with confidential software.

Responsibilities

• Lead and line manage the facilities team including operations across Catering, Domestic Services, Portering, Telephony, Post, Waste, Patient Transport, Security, and car park management.
• Ensure health and safety, fire safety and security compliance across all facilities and contractors.
• Develop long-term strategic facilities operational plans with the Director of Estates and Facilities.
• Oversee recruitment, performance management, and annual appraisals for facilities staff.
• Manage annual mandatory training and ensure department compliance.
• Hold monthly staff forums to support wellbeing and address issues.
• Manage the facilities budget and authorize purchases within limits.

Education

NEBOSH Certificate

ISOH Certificate

Post graduate qualification in business management

Experience in Estates & Facilities legislation

Waste Management knowledge

Facilities Soft Service knowledge

Cleaning management

Financial management knowledge

Advanced IT skills

Experience in senior management

COSHH knowledge

Infection control requirements

Job description

Employer Queen Victoria Hospital NHS Foundation Trust Employer type NHS Site Queen Victoria Hospital NHS Foundation Trust Town East Grinstead Salary £57,528 - £64,750 per annum Salary period Yearly Closing 02/11/2026 23:59 Interview date 18/11/2026

Head of Facilities and Security Management

8A

Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.

In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.

Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.

We also offer attractive benefits such as

• tailored personal development to support career aspirations, including accredited clinical and management development programmes
• flexible working arrangements for a work-life balance that suits you and your needs
• a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes

The Trust is committed to offering a range of flexibleworking options to support employees to balance work and personal commitments, and the delivery of high quality and cost effective services.

_________________________________________________________________________________

Sustainability

At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.

Responsible for the operational, strategic delivery and management of the Facilities team providing a range of services including, Catering, Domestic Services, Portering, Telephony, Post, Waste management, Patient Transport, Medical Courier, Security and car park management (including Trust ID Badge/ Site Access System), Linen/ laundry and Pest control. Also responsible for lone workers systems across the Trust.

The Head of Facilities and Security Management works very closely with the Head of Estates to ensure that all the buildings are maintained appropriately, and contractors are fulfilling their specification.

Perform a wide range of duties designed to protect the safety and welfare of staff, agency workers, patients and visitors to the Trust. This function includes health and safety, fire safety and security management. In conjunction with the fire safety officer, this role involves fire marshalling and fire team management to ensure that the Trust is legally compliant with all relevant safety, security and fire safety legislation and in doing so provides assurance to the Trust Executive management team.

Main duties of the job

Responsible for a team of people covering all aspects of Facilities and Security Management. To undertake the role of professional and expert technical advisor for Facilities in line with the necessary policies and procedures and national guidelines.

Responsibility for leading and line managing the facilities manager, chefs, catering assistants, and secretary/ administrators within the service.

Responsible for performance management of Facilities management and safety functions against agreed objectives and quality measures

Set clear objectives and monitor progress on a regular basis offering support and guidance where necessary for the department.

Support the Director of Estates and Facilities develop long-term strategic Facilities operational plans.

Accountable for the provision of a multi-disciplinary Facilities service providing services to the Trust.

Responsible for implementing and maintaining the paging systems and bleep devices. Manage staff grievances and disciplinary issues. Manage staff sickness absence, performance management, probationary periods. Organise and undertake recruitment and selection of staff.

undertake annual appraisals for direct reports and ensure that the department is compliance with its annual appraisal target.

Hold monthly Staff team Forums to improve staff well-being/ satisfaction and address any issues highlighted by Facilities staff members.

Manage annual mandatory training to ensure compliance

Working for our organisation

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Detailed job description and main responsibilities

Internal

• Associate Director of Estates and Facilities
• Head of Operational Estates
• Facilities and estates staff
• Infection, Prevention and Control Leads
• Clinical/ Non-Clinical Staff
• Fire Safety Advisor
• Healthy and Safety Leads
• Patient Advice and Liaison Service (PALS)

External

• Patients and Carers
• Integrated Care System/ Board
• Local Health Economy
• External third party contractors and external authorities

Financial / physical resources responsibilities:

Responsible for the Facilities operational budget of £2.09M: liaising with Associate Director of Estates and Facilities & Finance Team with justification of any deviation from budgets

Budget holder for Facilities department budget’s with £10000 authorisation limit.

Authorised signatory for purchases within SFI set limits for the Facilities function, and also authorises staff timesheets and expense claims including for bank and agency staff employed within the Facilities services listed above.

Person specification

Qualifications and Knowlege

• NEBOSH Certificate
• ISOH Certificate
• Post graduate qualification business management or able to demonstrate specialist knowledge within this field through practical experience
• Experience of working in a re-active & pressurised environment
• Knowledge & awareness of Estates & Facilities legislation
• Specialist knowledge of Waste Management
• Specialist knowledge of Facilities Soft Service
• Specialist knowledge of Cleaning management
• Understanding of Financial Management
• Previous Senior Management Experience in similar Role
• Advanced IT skills. Computer literate to high level to be able to use, process and manage intelligent and confidential software.
• Evidence of previous management of service problems, process financial, staffing and service information.
• Knowledge of Food safety & current legislation
• Detailed Knowledge of Contract Management
• Detailed knowledge of COSHH
• Detailed knowledge of Infection control requirements

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.