Head of Environmental Operations & Behavior Change

Hackney; London Borough of Hackney; On-site; GBP 90,000 - 135,000; Full time

Job summary

Hackney Council is seeking an Assistant Director to lead Environmental Operations and Behaviour Change, overseeing up to 650 frontline staff and a £45.7m gross revenue budget across refuse, street cleansing, and related services. This senior role shapes citywide environmental outcomes with a focus on efficiency, safety, and public service excellence.

The role drives data-led behaviour change campaigns, expands commercial services, and leads digital transformation in route planning and customer

Responsibilities

• Strategic & Operational Leadership: Provide overarching direction for 24/7 environmental operations, ensuring exceptional service delivery across street cleansing, waste collection, estate cleansing, and commercial waste.
• Drive Behaviour Change: Execute data-led strategies to engage residents and businesses, driving recycling rates, reducing waste, and fostering long-term environmental responsibility.
• Commercial Growth & Innovation: Expand commercial services to generate revenue, optimize resource management, and lead digital transformation across route planning and customer engagement.
• Asset & Fleet Management: Direct operations at Millfields Depot and Waste Transfer Station, maintaining full compliance with safety, statutory regulations, and Operator’s Licence standards.
• People & Partnerships: Inspire a multi-tiered frontline workforce, foster positive union relations, and collaborate with strategic partners like the North London Waste Authority.

Job description

Hackney Council is seeking an Assistant Director to lead Environmental Operations and Behaviour Change, overseeing up to 650 frontline staff and a £45.7m gross revenue budget across refuse, street cleansing, and related services. This senior role shapes citywide environmental outcomes with a focus on efficiency, safety, and public service excellence.

The role drives data-led behaviour change campaigns, expands commercial services, and leads digital transformation in route planning and customer