Head of Enterprise Automation & AI Operations (Remote)

Aquent; Worthing; Hybride; GBP 90 000 - 130 000; Plein temps

Résumé du poste

Aquent partners with a leading organization to drive automation, AI, and high-availability operations across critical infrastructure. You will lead an external managed-service engineering team and shape the strategic evolution of a cutting-edge automation platform.

In this role, you will own operational resilience, sponsor modern tooling (Power Platform, CoPilot Agents), and ensure security, governance, and regulatory compliance while delivering scalable, reliable services for millions of users.

Qualifications

• Experience running live, enterprise-level automation environments.
• Hands-on Power Platform experience (Power Automate, CoPilot Agents).
• Vendor/partner management experience with external suppliers.
• Knowledge of platform security, DLP, RBAC, identity, and audit logging.

Responsabilités

• Provide decisive leadership for an external partner team of Automation Operations Engineers, overseeing intake, incident triage, prioritization, and problem resolution in ITIL/SLAs.
• Oversee the daily health and performance of production automations, bot controllers, runbooks, orchestrations, and CoPilot Agent solutions.
• Conduct root-cause investigations using telemetry, system logs, and observability tools to proactively prevent recurring failures and enhance reliability.
• Take ownership of operational change processes, including patch management cycles, environment governance, regression testing, and rollback procedures.
• Collaborate with Enterprise Architects, Platform Engineers, and Business SMEs to ensure operational solutions align with guardrails and goals.
• Drive continuous improvement using operational reporting, usage analytics, and dashboards for evolution of tooling.

Connaissances

Automation operations

Power Automate

CoPilot Agents

Vendor management

Platform security

Monitoring/telemetry

Root-cause analysis

Stakeholder management

Regulatory compliance

Outils

Azure Monitor

Dynatrace

Description du poste

Aquent partners with a leading organization to drive automation, AI, and high-availability operations across critical infrastructure. You will lead an external managed-service engineering team and shape the strategic evolution of a cutting-edge automation platform.

In this role, you will own operational resilience, sponsor modern tooling (Power Platform, CoPilot Agents), and ensure security, governance, and regulatory compliance while delivering scalable, reliable services for millions of users.