Head of End-User Computing - Investment Banking - Inside IR35 £750pd - London - Hybrid

ZipRecruiter; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

Une entreprise de services financiers dynamique recherche un Responsable Computing d'Utilisateurs pour un rôle contractuel de 6 mois. Le poste implique la gestion des activités de support technique tout en apportant des améliorations durables dans un environnement rapide. Le candidat idéal aura une vaste expérience en support d'ordinateurs dans un cadre bancaire, possédant des compétences solides en engagement vers les parties prenantes, évaluant le soutien et optimisant les opérations IT.

Qualifications

• Expérience en support d'ordinateurs pour une banque d'investissement.
• Antécédents techniques solides avec Windows Client.
• Familiarité avec les technologies de bureau d'entreprise.

Responsibilities

• Prendre en charge toutes les activités de production liées au computing d'utilisateur final.
• Évaluer et améliorer les processus de support IT.
• Engagement avec des leaders d'entreprise senior.

Skills

End-user computing support

Windows Client

Virtualization

Voice telecoms systems

ITIL frameworks

Stakeholder engagement

Security and compliance

Tools

Citrix

Microsoft 365

Bloomberg

Job description

Job Description

Hawksworth are recruiting for a ‘Head of End-User Computing’ contract role for a 6-month assignment with a European Investment Bank. This vacancy is to fill in for someone while they are on another long-term project. This is an Inside IR35 Contract paying around £750pd to the Umbrella company. A technically hands-off role, a couple of direct reports. As well as doing the main day-to-day management they will be looking for you to have an impact into change & improvements.

The job:

We are seeking a dynamic and experienced End-User Computing (EUC) Lead to take ownership of all production activities related to EUC, including dealing room support, help desk, and telecoms. The successful candidate will be responsible for assessing current processes, identifying areas for improvement, and driving positive change.

Required skills & experience:

Essential:

• Strong experience in end-user computing support within a Investment Bank
• Solid Windows Client technical background
• Experience and knowledge of virtualization
• Experience of voice telecoms systems and compliance voice recording
• Experience managing dealing room support, help desk, and telecoms in a fast-paced setting.
• Proven ability to assess, improve, and optimise IT support operations.
• Strong stakeholder engagement skills, particularly with senior business leaders.
• Experience with ITIL frameworks, including incident, problem, and change management.
• Familiarity with enterprise desktop, mobile, and collaboration technologies (e.g., Citrix, Microsoft 365, Bloomberg, market data applications).
• Understanding of security and compliance requirements in a financial setting.
• Ability to manage third-party vendors and service agreements effectively.

Desirable:

• Exposure to VDI (Virtual Desktop Infrastructure) and remote access solutions.
• Knowledge of trading floor IT support and associated technologies.
• Understanding of networking fundamentals related to EUC (e.g., VPN, Wi-Fi, corporate LAN).

If you are interested in this new vacancy, please apply now to [e-mail].

We look forward to hearing from you.