Head of End-User Computing - Investment Banking - Inside IR35 £750pd - London - Hybrid

Hawksworth; London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

Hawksworth is looking for a dynamic Head of End-User Computing for a 6-month contract with a European Investment Bank. The role involves leading EUC activities, managing personnel, and driving improvements while ensuring effective IT support in a high-paced investment banking environment. Candidates should possess strong technical and managerial skills in end-user computing, with a proven background in ITIL and stakeholder engagement.

Qualifications

• Strong experience in end-user computing support within an Investment Bank.
• Experience managing dealing room support and help desk in a fast-paced environment.
• Understanding of security and compliance requirements in a financial setting.

Responsibilities

• Take ownership of all production activities related to EUC and management.
• Assess current processes to identify areas for improvement.
• Drive positive change in IT support operations.

Skills

End-user computing support

Windows Client technical background

Virtualization

Voice telecoms systems

ITIL frameworks

Stakeholder engagement

Security and compliance knowledge

Job description

Head of End-User Computing - Investment Banking - Inside IR35 £750pd - London - Hybrid

Head of End-User Computing - Investment Banking - Inside IR35 £750pd - London - Hybrid

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Partner / Director at Hawksworth Consulting

Hawksworth are recruiting for a ‘Head of End-User Computing’ contract role for a 6-month assignment with a European Investment Bank. This vacancy is to fill in for someone while they are on another long-term project. This is an Inside IR35 Contract paying around £750pd to the Umbrella company. A technically hands-off role, a couple of direct reports. As well as doing the main day-to-day management they will be looking for you to have an impact into change & improvements.

The job:

We are seeking a dynamic and experienced End-User Computing (EUC) Lead to take ownership of all production activities related to EUC, including dealing room support, help desk, and telecoms. The successful candidate will be responsible for assessing current processes, identifying areas for improvement, and driving positive change.

Required skills & experience:

• Strong experience in end-user computing support within a Investment Bank
• Solid Windows Client technical background
• Experience and knowledge of virtualization
• Experience of voice telecoms systems and compliance voice recording
• Experience managing dealing room support, help desk, and telecoms in a fast-paced setting.
• Proven ability to assess, improve, and optimise IT support operations.
• Strong stakeholder engagement skills, particularly with senior business leaders.
• Experience with ITIL frameworks, including incident, problem, and change management.
• Familiarity with enterprise desktop, mobile, and collaboration technologies (e.g., Citrix, Microsoft 365, Bloomberg, market data applications).
• Understanding of security and compliance requirements in a financial setting.
• Ability to manage third-party vendors and service agreements effectively.
• Exposure to VDI (Virtual Desktop Infrastructure) and remote access solutions.
• Knowledge of trading floor IT support and associated technologies.
• Understanding of networking fundamentals related to EUC (e.g., VPN, Wi-Fi, corporate LAN).

If you are interested in this new vacancy, please apply now to [e-mail].

We look forward to hearing from you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Investment Banking

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