Head of eCommerce

MBM Executive Travel Recruitment; United Kingdom; Remote; GBP 80,000 - 90,000; Full time

Job summary

A leading company in the travel industry is seeking a Head of eCommerce to drive growth across digital platforms. This role focuses on increasing online bookings and revenue, leading a team of e-commerce specialists, and collaborating with marketing and tech teams to enhance the customer journey. Join a forward-thinking company committed to diversity and inclusion, offering flexible working arrangements.

Benefits

Flexible hybrid or remote working

Diversity and inclusion are core values

Qualifications

• Proven experience in driving eCommerce growth, ideally within travel or retail.
• Strong experience managing digital platforms and mobile app development for e-commerce.
• Excellent leadership skills with a track record of building high-performing teams.

Responsibilities

• Develop and execute strategies to achieve year-on-year growth in bookings and sales.
• Define KPIs and performance dashboards, utilize data analytics to monitor customer behaviour.
• Manage e-commerce P&L and meet online sales targets.

Skills

Data-driven

Leadership

Digital innovation

Customer behaviour analysis

Job description

Head of eCommerce

Salary: £80-90k (dependent on experience) + bonus + benefits

Location: London or West Sussex ONLY (fully remote)

APPLICANTS from a fast-moving, transactional business, preferably in TRAVEL OR RETAIL, are preferred.

Note: This opportunity will focus solely on CRO, Merchandising, Analytics, Customer journey, and does NOT include paid media or tech.

About the Role:

Are you ready to transform the travel industry? Our client is seeking an experienced eCommerce leader to drive growth across their digital platforms and promote self-guided travel as the future.

As Head of eCommerce, you will lead strategy and growth of their global digital presence, focusing on increasing online bookings, conversions, and revenue. You will build and lead a team of e-commerce specialists, work closely with marketing, and collaborate with tech teams to enhance the customer journey and experience.

What You'll Do:

• Lead Global eCommerce Strategy: Develop and execute strategies to achieve year-on-year growth in bookings and sales.
• Analytics & CRO: Define KPIs and performance dashboards, utilize data analytics to monitor customer behaviour, and inform decision-making.
• Conversion Rate Optimisation: Plan, execute, and evaluate CRO programmes, providing feedback to the web development team.
• Drive Performance: Manage e-commerce P&L and meet online sales targets.
• Optimize Customer Journey: Use data to create personalised experiences and improve conversion rates.
• Tech & UX Collaboration: Work with tech teams to enhance user experience and define requirements for new features and platform optimisations.
• Product Merchandising: Lead strategies to promote products, ensure content relevance, and increase revenue.

About You:

• Proven experience in driving eCommerce growth, ideally within travel or retail.
• Strong experience managing digital platforms and mobile app development for e-commerce.
• Data-driven with a deep understanding of analytics and customer behaviour.
• A passion for digital innovation, user experience, and the outdoors.
• Excellent leadership skills with a track record of building high-performing teams and fostering cross-department collaboration.

Why Join?

Join an ambitious, forward-thinking company in a fast-paced industry. They are committed to positively impacting people and the planet, offering flexible hybrid or remote working. Diversity and inclusion are core values, and applications from all backgrounds are encouraged.

If you're ready to make a meaningful impact in travel, apply today for the Head of eCommerce role! We look forward to hearing from you.