Head of Digital Propositions

HSBC Global Services Limited; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Join HSBC as the Head of Digital Propositions within their Global Design Team, where you'll spearhead service innovation and create impactful digital experiences for affluent customers. This rare leadership opportunity entails shaping strategy and influencing outcomes across various channels while leveraging your expertise in strategic design.

Benefits

Private healthcare for UK-based employees

Enhanced maternity and adoption pay

Contributory pension scheme with employer contribution

Qualifications

• Deep experience in service design and innovation.
• Confident and credible design voice.
• Skilled in leading workshops and ideation sessions.

Responsibilities

• Define and lead the digital customer experience vision.
• Translate trends into viable digital propositions.
• Grow and empower a high-performing cross-functional team.

Skills

Strategic Design Expertise

Thought Leadership

Workshop Facilitation

Commercial Acumen

Global Perspective

Job description

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Head of Digital Propositions , Global Design Team, IWPB

Some careers grow faster than others.

Some careers shine brighter than others.

At HSBC, we're not just designing products – we’re reimagining the future of global banking for millions. Join our Global Design Team within International Wealth and Personal Banking (IWPB) and lead the charge in delivering extraordinary digital experiences for our affluent and international customers.

We’re seeking an exceptional Head of Digital Propositions to steer the next generation of service innovation, helping us stay ahead in an ever-evolving world. This is a rare opportunity to influence experience strategy at scale, fuse business ambition with customer need, and unlock new possibilities across channels and touchpoints.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

If you're passionate about turning big ideas into practical impact and building a high-performing, human-centred design culture – this is the role for you.

In this role, you will:

• Set the Vision: Define and lead the future of HSBC’s digital customer experience, aligning design strategy with customer needs, business goals and product delivery.
• Drive Innovation: Translate trends, foresight, and insight into bold yet viable digital propositions, with a dynamic change horizon focused on outcomes within 24 months.
• Inspire and Lead: Grow and empower a high-performing, cross-functional team across service design, innovation, and customer insight, championing a culture of excellence and experimentation.
• Champion Service Thinking: Embed end-to-end, human-centred journeys across mobile and human touchpoints, ensuring our service model delivers with coherence and care.
• Collaborate and Influence: Act as a design thought leader across the organisation, shaping experience strategy and influencing decision-making at the highest levels.
  
  

To be successful in this role you should meet the following requirements:

• Strategic Design Expertise: Deep experience in service design, innovation design, and creative strategy, with a strong track record of shaping future-facing propositions at scale.
• Thought Leadership: A confident and credible design voice who brings fresh thinking, influences strategic decisions, and inspires others with a clear, compelling vision.
• Workshop Facilitation & Co-Creation: Highly skilled in leading workshops, ideation sessions and design sprints to align diverse teams, unlock insight and accelerate innovation.
• Commercial Acumen & Customer Focus: Able to frame design outcomes in terms of business value and customer impact, with strong intuition for balancing ambition with practical delivery.
• Global Perspective & Collaboration: Experience working across international markets with cultural awareness, and the ability to build trusted, cross-functional relationships in complex organisations.

Opening a world of opportunity. You’ll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC, you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation, or age. If you have a different way of seeing the world, we are interested in hearing from you.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk: Email: [emailprotected] Telephone: [phone]. Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.