Head of Digital Product Solutions – Pensions

Capita; London; Remote; GBP 75,000 - 120,000; Full time

Job summary

A leading company is seeking a Head of Digital Product Solutions in Pensions, based in London. The role involves driving digital strategies, managing stakeholder relationships, and leading a team to enhance digital product offerings. The ideal candidate will have a robust background in digital leadership within the pensions sector, experience in an Agile environment, and a proven track record in relationship management.

Benefits

23 days’ holiday (rising to 27)

Company matched pension

Life assurance

Cycle2work scheme

Paid parental leave

Voluntary benefits for lifestyle, health, travel, and technology

Paid volunteer days

Access to Employee Network Groups

Qualifications

• Experienced Digital Product leader with a background in pensions.
• Strong relationship management and influence skills with internal stakeholders.
• Senior-level client relationship management experience.

Responsibilities

• Drive the implementation of the Pensions Solutions Digital Strategy.
• Manage senior stakeholders internally and externally.
• Champion digital product management and delivery.

Skills

Relationship management

Influence skills

Agile environment

Job description

Job Title: Head of Digital Product Solutions – Pensions, London

Client:

Capita

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

057f1a31f6df

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Key Responsibilities:

• Drive the implementation of the Pensions Solutions Digital Strategy, identifying priority areas for enhancement, improvements and programme focused change agenda.
• Collaborate with clients, Pensions Solutions, the wider division, and IT to determine the appropriate technology to meet strategic digital ambitions and enable straight-through processing of customer demand.
• Manage the digital change backlog, ensuring continuous development and prioritization aligned with strategy and business needs.
• Sponsor ongoing digital investments to support growth and client retention through digital products.
• Champion digital product management and delivery, working with Design, IT, and Change teams to achieve product-focused delivery and target operating models.
• Engage with Communications and Engagement teams to maximize the impact of digital launches, and use data and insights for ongoing enhancements.
• Manage senior stakeholders internally and externally, including clients and suppliers.

Additional Tasks:

• Define and own the pensions digital strategy and ensure alignment with the Digital Roadmap.
• Support client engagement to understand and meet future digital needs.
• Follow propositional methodology and governance for new product development in digital.
• Leverage capabilities from Capita, including behavioral and data analytics, to enhance offerings.
• Lead a team of UX and product resources.
• Interact with clients and internal teams, and chair steering groups.
• Sponsor change projects aligned with digital strategy, working with change teams for outcomes.
• Participate in operational governance to prioritize digital change requests.

Candidate Requirements:

• Experienced Digital Product leader with a background in pensions.
• Knowledge of pensions products.
• Strong relationship management and influence skills with internal stakeholders.
• Senior-level client relationship management experience.
• Experience working in an Agile environment.

About Capita Pension Solutions:

Capita Pension Solutions (CPS) is evolving its Strategy & Product function to develop market-leading products and services, with ambitious plans for 2024 and beyond.

Benefits:

• 23 days’ holiday (rising to 27), with the option to buy extra leave.
• Company matched pension, life assurance, cycle2work scheme, paid parental leave, and more.
• Voluntary benefits for lifestyle, health, travel, and technology.
• Paid volunteer days and access to Employee Network Groups.

Next Steps:

Apply online by completing our short application. We are committed to diversity and inclusion, providing accessible formats and support as needed. Contact Iqbal at 07784 237318 or via email for assistance.

For more information on equal opportunities and accommodations, visit the Capita Careers website.

Location:

Home-Based - GBR, United Kingdom

Time Type:

Full time

Contract Type:

Permanent