Digital Experiences Lead (Remote)

Forbes Advisor; London; Remote; GBP 60,000 - 85,000; Full time

Job summary

Forbes Advisor is looking for a Digital Experiences Lead to join their Business Transformation team in London. This role focuses on optimizing user experience across Social and Native platforms, managing experimentation processes, and collaborating with various teams to enhance customer engagement. Candidates should have extensive experience in product analytics and UX best practices, with a strong emphasis on proactive optimization.

Benefits

Competitive salary

Medical, dental, and vision coverage

35 days of PTO, including bank holidays

Day off on the 3rd Friday of every month

Disability coverage

Employee assistance program

Paid parental leave

Qualifications

• Minimum five years of experience in Product Analytics, User Experience, or CRO roles.
• Experience with user testing platforms and Google Analytics.
• Strong stakeholder coordination skills.

Responsibilities

• Manage the end-to-end experimentation process.
• Collaborate with functional leaders for UX optimization.
• Support teams in creating features that enhance customer experience.

Skills

Product Analytics

User Experience

CRO

Stakeholder Coordination

Problem-Solving

Analytical Skills

Attention to Detail

SQL

Google Analytics

A/B Testing

Tools

Tableau

User Testing Platforms

Job description

Company Description

At Marketplace, our mission is to help readers turn their aspirations into reality. We provide trusted advice and guidance, enabling them to make informed decisions confidently and focus on what matters most.

Our experienced team of industry experts is dedicated to assisting readers in making smart choices and selecting the right products with ease. Marketplace has decades of experience across various geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology, and Sales. We bring extensive industry knowledge to our global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate, and travel.

Job Description

Forbes Advisor is hiring! We are seeking a Digital Experiences Lead to join our expanding Business Transformation team. As we grow our focus on Social and Native platforms to drive traffic and revenue, this role will own the UX of these channels.

Responsibilities

1. Manage the end-to-end experimentation process, including hypothesis setting, test design, KPI selection, test execution, results measurement, and long-term recommendations.
2. Work independently and collaboratively within the Digital Experiences team, providing guidance and leadership from a UX perspective.
3. Collaborate with functional leaders to ensure products, sites, or landing pages are optimized for the customer experience.
4. Develop and refine our CRO strategy, UX optimization processes, frameworks, and infrastructure.
5. Support Design, Operations, Product, and Engineering teams in creating features and tools that enhance customer experience and increase revenue.
6. Analyze on-site performance against key KPIs aligned with broader business goals.

About You

1. Minimum five years of experience in Product Analytics, User Experience, or CRO roles with a focus on proactive optimization and feature development.
2. Experience optimizing user experience and performance of Social and Native funnels is a plus.
3. Experience building and leading a small team.
4. Strong stakeholder coordination skills for developing optimization strategies.
5. Expertise in UX best practices, experimentation infrastructure, CRO, and A/B testing.
6. Experience with user testing platforms, interviews, and surveys.
7. Proficiency in SQL and dashboarding tools like Tableau.
8. Experience with Google Analytics or similar platforms.
9. Ability to integrate quantitative and qualitative data to understand user behavior and identify key metrics.
10. Solid knowledge of statistics and large-scale experimentation best practices.
11. Experience with custom CMS systems.
12. Excellent problem-solving, analytical skills, and attention to detail.
13. Ability to prioritize multiple projects effectively.
14. Comfort working with teams across different regions and time zones.

Benefits

• Competitive salary
• Medical, dental, and vision coverage
• 35 days of PTO, including bank holidays
• Day off on the 3rd Friday of every month
• Disability coverage
• Employee assistance program
• Paid parental leave

Additional Information

Forbes Marketplace is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic. This policy covers all employment terms, including recruitment, hiring, promotion, termination, layoffs, transfers, leave, compensation, and training.