Head of Digital Product, CRO & UX (Hybrid)

The-Very-Group; Liverpool; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Flexible, hybrid working model

Inclusive culture and environment

£10,000 flexible benefits allowance

30 days holiday + bank holidays

LinkedIn learning access

Bonus potential (performance and)

Up to 25% discount on Very.co.uk

Matched pension up to 6%

Job summary

The Very Group is seeking a senior leader to head Digital Product, CRO & UX, shaping the future of Very across Web and App. You will guide strategy, customer experience and experimentation with a clear goal: improve conversion, customer value and satisfaction while delivering measurable outcomes.

You will own the direction of our digital portfolio, turning growth ambitions into priorities, investment decisions and outcomes.

Qualifications

• Significant experience leading digital product portfolios in ecommerce or customer-facing businesses.
• Proven track record turning business strategy into product direction with measurable results.
• Experience leading multiple squads and developing product managers and discipline leaders.
• Strong UX and research experience, using customer insight to shape decisions.
• Proven ability to run complex cross-functional change and influence senior stakeholders.
• Strong commercial mindset focusing on conversion, profitability and long-term value.

Responsibilities

• Set a clear direction for our digital experience and empower teams to deliver measurable results across Web and App.
• Own our digital product and experience strategy, aligning roadmaps and investment with growth plans.
• Lead CRO and experimentation strategy to test, learn and optimise across journeys.
• Improve customer journeys from discovery to account management.
• Lead Product, UX, Research and Experimentation capability and ensure data-driven decision making.
• Set priorities and invest in opportunities with greatest customer and commercial value.
• Foster collaboration across Technology, Delivery and the business to remove dependencies.

Skills

Digital product leadership

CRO & UX

Experimentation

Data-driven decisions

Stakeholder management

Team leadership

Job description

The Very Group is seeking a senior leader to head Digital Product, CRO & UX, shaping the future of Very across Web and App. You will guide strategy, customer experience and experimentation with a clear goal: improve conversion, customer value and satisfaction while delivering measurable outcomes.

You will own the direction of our digital portfolio, turning growth ambitions into priorities, investment decisions and outcomes.