Head of Digital Operations | Retail

JR United Kingdom; Slough; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading retailer seeks a Head of Digital Operations to drive digital transformation and operational success. This role involves shaping digital strategy, optimizing ecommerce operations, and leading a high-performing team. Ideal candidates will have strong analytical, commercial, and tech skills, with experience in fast-paced digital environments.

Benefits

20% Bonus

25% Employee Discount

Pension Contribution up to 5%

33 Days Holiday

Private Medical Care

Qualifications

• Experience in a pureplay ecommerce business preferred.
• Omnichannel experience required: website, mobile app, in-store platforms.
• Proven ability to lead and scale high-performing teams.

Responsibilities

• Define and lead digital operations and marketing strategies.
• Oversee execution and optimization of campaigns.
• Enhance digital capabilities through technology and process improvements.

Skills

Analytical skills

Tech-savvy

Commercial awareness

Ecommerce operations

Data-driven decision making

Job description

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Head of Digital Operations | Retail, slough

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Client:

Cranberry Panda

Location:

slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Head of Digital Operations | Retail

London/Hybrid (2 office days per week, with some UK travel)

This well established and loved high street retailer is going through an exciting period of digital transformation, including building a world class team. They’re looking for a Head of Digital Operations to drive growth, operational success and customer experience.

Why should you join?

• An international business who are performing well online and continue to heavily invest in digital growth and transformation.
• Work with an exceptional Digital Director, acting as his right hand expert to drive digital operations, working collaboratively with multiple business functions and teams.
• Be part of some very exciting initiatives, projects and launches.
• A values driven business, who foster inclusivity and employee wellbeing.
• Flexible working culture with 2 office days per week, and some fantastic benefits.

The Role

You’ll be a key player in shaping digital strategy, working cross-functionally with Commercial, Finance, Supply Chain, and Tech to optimise forecasting, stock, and customer experience. It’s a leadership role with big impact — think operational excellence, digital growth, and slick campaign delivery.

• Define and lead the digital operations and marketing campaign activation strategy.
• Oversee planning, execution, and optimisation of web and app campaigns.
• Ensure seamless execution of digital trade activities, (stock, demand forecasting, fulfilment etc)
• Performance & Reporting.
• Work closely with commercial, supply chain, finance, technology, and marketing teams to drive operational success.
• Lead initiatives to enhance digital capabilities through technology and process optimisation.
• Build, manage and develop a high performing Digital Campaign and Operations team.

You

This role requires a driven digital operations specialist who wants to make a difference in a growing business. Need someone super commercial, analytical and tech savvy. You'll need:

• Experience in a pureplay ecommerce business is the preference, or at least a very digitally heavy brand.
• Omnichannel experience is a must – website, mobile app, in store platforms.
• Deep understanding of digital campaigns, customer journeys, trade cycles & ecommerce operations
• Strong grasp of forecasting, stock management & fulfilment readiness
• Proven ability to lead and scale high-performing digital and ops teams
• Skilled in automation, tech integration & continuous process improvement – someone really tech savvy who loves working with tools and tech.
• Strategic thinker with cross-functional know-how across supply chain, finance & customer experience
• Data-driven, with experience turning insight into action and measurable results
• Track record of delivering complex campaigns in fast-paced retail or ecommerce settings
• Bonus at 20%
• Employee discount at 25% and product allowance.
• Pension company contribution up to 5% employee matched through Standard life
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care single cover
• Exclusive benefits, free advice and savings from a range of retailers and providers