Head of Digital and Data

Leasehold Advisory Service (LEASE); Greater London; Hybrid; GBP 68,000 - 83,000; Full time

Benefits offered by this job

Flexible working

Hybrid work model

10% employer pension with no employee

27 days’ annual leave

Job summary

Leasehold Advisory Service (LEASE) seeks a Head of Digital and Data in London. You will lead our digital and data estate, including our website, online tools, Zendesk CRM, AI chatbot, and Azure/Databricks data platform, with a multidisciplinary team.

Drive transformation from design to business-as-usual while ensuring responsible use of data and AI. We require senior leadership across digital delivery and analytics, strong governance, and credibility with executives and Boards.

Qualifications

• Senior leadership experience spanning digital delivery and data/analytics.
• Track record of moving transformation from design into business-as-usual.
• Hands-on understanding of cloud data platforms, ideally Azure and Databricks.
• Strong data governance expertise, including UK GDPR.
• Good understanding of public-sector cyber security (Cyber Essentials Plus & NCSC).

Responsibilities

• Lead our digital and data estate, including website, tools, and data platform.
• Oversee Zendesk CRM, AI chatbot and e-learning platforms with cross‑functional teams.
• Set governance, strategy and metrics; partner with engineering, product and design.
• Present updates to senior executives and the Board; ensure measurable public benefit.

Skills

Senior leadership experience

Transformation into BAU

Cloud data platforms

Data governance (UK GDPR)

Public-sector cyber security

Executive/Board credibility

Tools

Azure

Databricks

Zendesk CRM

AI chatbot

Job description

Head of Digital and Data – The Leasehold Advisory Service (LEASE)

London (Kings Place, King’s Cross)

Hybrid, 2–3 days in the office

Permanent

Up to £75,000 + 10% non-contributory pension

35-hour week · Flexi-working · 27 days’ annual leave

LEASE provides free, expert and impartial advice to leaseholders, park home owners and shared owners across England and Wales, reaching more than 1.4 million people a year.

We are two years into an ambitious transformation, and we are creating a new senior leadership role at the heart of what comes next.

The Head of Digital and Data will bring our digital services and data and analytics capabilities together under one accountable leader for the first time. You will lead our digital and data estate - including our website and online tools, Zendesk CRM, AI chatbot, e-learning platforms and Azure/Databricks data platform - alongside a multidisciplinary team spanning engineering, product, design, digital services and data.

This is a role for someone who has led transformation before and knows how to make it stick: someone equally credible in a product stand‑up, a data architecture discussion and a Board meeting.

You will also be our senior lead for the safe, ethical and effective use of data and AI, ensuring technology delivers measurable public benefit while maintaining LEASE’s principle that AI enhances expertise; it does not replace it.

We’re looking for someone with:

• Senior leadership experience spanning digital delivery and data/analytics
• A strong track record of moving transformation from design into business‑as‑usual
• Hands‑on understanding of cloud data platforms, ideally Azure and Databricks
• Strong data and information governance expertise, including UK GDPR
• Good understanding of public‑sector cyber security, including Cyber Essentials Plus and NCSC principles
• The credibility to operate effectively with senior executives and Boards

Why LEASE?

You will have genuine end‑to‑end ownership, the opportunity to shape a nationally important public service, and the chance to build digital, data and AI capability that directly improves outcomes for consumers.

We also offer a 10% employer pension with no employee contribution, a genuine 35‑hour working week, flexible working and a culture that values sustainable performance rather than long hours.

? Closing date: 16 September 2026

Interviews: 22 September 2026