Head of Developer Experience (DevEx)

Bloom & Wild; Greater London; A distancia; GBP 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity from day 1

Nursery scheme

Flexible training framework

Product discounts

Birthday/volunteering time

Descripción de la vacante

Bloom & Wild is seeking a Head of Developer Experience to lead our paved road and internal developer platform. You’ll split your time between platform strategy, AI-native transformation, and people leadership, empowering multiple squads with scalable tooling and workflows.

You’ll drive the DevEx roadmap, guide on agentic tooling adoption, and line-manage the DevEx team while collaborating with leadership to optimize costs and vendor relationships across AWS and GCP.

Formación

• Experience leading a platform, DevEx or infrastructure team.
• Strong AWS knowledge (ECS Fargate, S3, RDS, Lambda, EventBridge/SNS/SQS) and Terraform experience.
• Hands-on with GitHub Actions, Terraform Cloud and Cloudflare; observability tools experience.
• Proven ability to translate AI tooling into roadmaps for senior stakeholders.
• Track record of developing engineers and coaching managers.

Responsabilidades

• Own internal developer platform as a product, enabling engineers to move fast and safely.
• Lead DevEx AI roadmap and drive AI enablement across Product & Technology.
• Line-manage and grow the DevEx engineering team; coach managers.
• Partner with Lead DevSecOps Engineer; manage infra costs and vendor relationships.
• Maintain platform quality, CI/CD health, SLOs and incident ownership across domains.

Conocimientos

Platform leadership

CI/CD

Observability

AI fluency

People growth

Cross-squad ownership

Herramientas

Terraform

GitHub Actions

Cloudflare

AWS (ECS Fargate)

GCP (Cloud Run)

Descripción del empleo

Location: UK, Netherlands, or Remote (Europe)

Tech Stack: Ruby on Rails, Python/React, PostgreSQL, AWS (ECS Fargate), GCP (Cloud Run), GitHub Actions, Terraform Cloud

• Engineering Quality & Reliability

About Tech At Bloom & Wild Group

We're Europe's largest direct-to-consumer flower and gifting business: home to Bloom & Wild, bloomon and Bergamotte. Our 65+ person Tech team builds the software that powers our e-commerce, production and fulfilment: five cross-functional Product Engineering squads, backed by Developer Experience, Domain Engineering, Data and IT.

The Role

As Head of Developer Experience, you'll lead the team that owns our paved road and internal developer platform. This role is one of the most leveraged roles in our tech org, because everything you do multiplies across every squad. You'll split your time roughly between:

• Platform Strategy: owning the DevEx roadmap and our internal developer platform as a product.
• AI-Native Transformation: leading on our DevEx AI roadmap and driving AI enablement across Product & Technology.
• Team Leadership: line-managing and growing the DevEx engineering team.

Key Responsibilities

• Paved Road & Platform: Own our internal developer platform as a product, making it easy for every engineer to do the right thing at speed, safely and to a high bar of quality.
• AI-Native Transformation: Lead how we adopt agentic tooling across the org, bridging senior leadership's AI ambitions with technical reality so our roadmap stays ambitious but grounded in data.
• Quality & Incidents: Raise the bar on CI/CD, test tooling and operational health (SLOs, DORA metrics), and own production incidents that cross domain boundaries.
• Team Leadership: Line-manage and develop engineers across Platform and Quality Engineering, coaching other managers and shaping how DevEx recruits.
• Partnerships & Cost: Partner with our Lead DevSecOps Engineer and manage infrastructure costs and supplier relationships across AWS, GCP and our tooling vendors.

What We're Looking For

• Platform Leadership: Demonstrable experience leading a platform, DevEx or infrastructure team, with strong AWS knowledge (ECS Fargate, S3, RDS, Lambda, EventBridge/SNS/SQS) and hands-on Terraform experience.
• CI/CD & Observability: Hands-on with GitHub Actions, Terraform Cloud and Cloudflare, and comfortable using observability tools to pinpoint performance and reliability issues.
• AI Fluency: specifically with agentic coding tools (like Claude Code or Cursor), and able to translate that into a roadmap grounded in data for senior stakeholders.
• People Growth: A track record of developing engineers at all levels and coaching other managers.
• Cross-Squad Ownership: Comfortable taking on work that spans multiple domains, whether that's working with senior leadership or pairing with an engineer on a complex platform problem.

• Flexibility: Core hours (10-4pm), flexible working, and Work Abroad for up to 45 days a year.
• Time Off: 25 days holiday + your birthday + flexible bank holidays (option to buy more), plus 1 volunteering day a year.
• Growth & Rewards: Equity from day 1, enhanced family leave & a workplace nursery scheme, a flexible training framework, and irresistible product discounts.

How We Hire

• 2-Min Application
• Chat with our Talent Acquisition Manager (Chloe) about the role and your background
• Interview with our Engineering Director to dive into your experience in more depth
• Technical & leadership assessment with some of our engineers
• Final chat with our Chief Product & Technology Officer

Need interview adjustments? Just let us know in your application and we'll support you however we can.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.