Head of Developer Experience (DevEx)

Bloom-and-Wild; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Flexibility

Time Off

Growth & Rewards

Job summary

Bloom & Wild Group seeks a Head of Developer Experience to lead the team owning our paved road and internal platform. You will split time between platform strategy, AI-native transformation and team leadership, driving quality, speed and reliability across squads.

You will mentor engineers, shape a data-driven DevEx roadmap and collaborate with security, infra vendors and leadership to scale an AI-enabled engineering culture.

Qualifications

• Experience leading a platform, DevEx or infrastructure team with strong AWS knowledge and Terraform experience.
• Hands-on with GitHub Actions, Terraform Cloud and Cloudflare, plus observability tooling.
• Knowledge of agentic coding tools (Claude Code or Cursor) and data-driven roadmaps.
• Proven track record growing engineers and coaching managers.
• Comfortable spanning multiple domains and cross-squad ownership.

Responsibilities

• Own our internal developer platform as a product, enabling rapid, safe engineering work.
• Lead AI-native transformation and align AI roadmap with technical reality and data.
• Raise CI/CD quality, tooling and operational health across domains; own incidents.
• Line-manage engineers across Platform and Quality Engineering; coach managers.
• Partner with DevSecOps and manage infra costs and vendor relationships.

Tools

AWS

Terraform

GitHub Actions

Cloudflare

Terraform Cloud

Job description

Location: UK, Netherlands, or Remote (Europe)

Tech Stack: Ruby on Rails, Python/React, PostgreSQL, AWS (ECS Fargate), GCP (Cloud Run), GitHub Actions, Terraform Cloud

Focus: Internal Developer Platform · AI-Native Engineering Transformation · Engineering Quality & Reliability

About Tech at Bloom & Wild Group

We're Europe's largest direct-to-consumer flower and gifting business: home to Bloom & Wild, bloomon and Bergamotte. Our 65+ person Tech team builds the software that powers our e-commerce, production and fulfilment: five cross-functional Product Engineering squads, backed by Developer Experience, Domain Engineering, Data and IT.

The Role

As Head of Developer Experience, you'll lead the team that owns our “paved road” and internal developer platform. This role is one of the most leveraged roles in our tech org, because everything you do multiplies across every squad. You'll split your time roughly between:

• Platform Strategy: owning the DevEx roadmap and our internal developer platform as a product.

• AI-Native Transformation: leading on our DevEx AI roadmap and driving AI enablement across Product & Technology.

• Team Leadership: line-managing and growing the DevEx engineering team.

Key Responsibilities

• Paved Road & Platform: Own our internal developer platform as a product, making it easy for every engineer to do the right thing at speed, safely and to a high bar of quality.

• AI-Native Transformation: Lead how we adopt agentic tooling across the org, bridging senior leadership's AI ambitions with technical reality so our roadmap stays ambitious but grounded in data.

• Quality & Incidents: Raise the bar on CI/CD, test tooling and operational health (SLOs, DORA metrics), and own production incidents that cross domain boundaries.

• Team Leadership: Line-manage and develop engineers across Platform and Quality Engineering, coaching other managers and shaping how DevEx recruits.

• Partnerships & Cost: Partner with our Lead DevSecOps Engineer and manage infrastructure costs and supplier relationships across AWS, GCP and our tooling vendors.

What We're Looking For

• Platform Leadership: Demonstrable experience leading a platform, DevEx or infrastructure team, with strong AWS knowledge (ECS Fargate, S3, RDS, Lambda, EventBridge/SNS/SQS) and hands-on Terraform experience.

• CI/CD & Observability: Hands-on with GitHub Actions, Terraform Cloud and Cloudflare, and comfortable using observability tools to pinpoint performance and reliability issues.

• AI Fluency: specificallywith agentic coding tools (like Claude Code or Cursor), and able to translate that into a roadmap grounded in data for senior stakeholders.

• People Growth: A track record of developing engineers at all levels and coaching other managers.

• Cross-Squad Ownership: Comfortable taking on work that spans multiple domains, whether that's working with senior leadership or pairing with an engineer on a complex platform problem.

Don't check every box? we hire for potential and diverse perspectives over exhaustive checklists.

Perks & Benefits

• Flexibility: Core hours (10-4pm), flexible working, and Work Abroad for up to 45 days a year.

• Time Off: 25 days holiday + your birthday + flexible bank holidays (option to buy more), plus 1 volunteering day a year.

• Growth & Rewards: Equity from day 1, enhanced family leave & a workplace nursery scheme, a flexible training framework, and irresistible product discounts.