Head of Customer Success | PropTech SaaS Growth Leader

Searchland; Tottenham; Hybrid; GBP 80,000 - 90,000; Full time

Benefits offered by this job

37 days off

Hybrid working

£500 annual learning fund

Vitality private healthcare

Monthly lunch & team events

Job summary

Searchland, a fast-growing prop-tech SaaS, is looking for a Head of Customer Success to own and scale the function. You will set strategy, operating model, and commercial standards for onboarding, adoption, renewal, and expansion, owning the retention metrics at the heart of the business.

You’ll act as executive sponsor for strategic accounts, partner with Sales, Product and Marketing, and build a high-performing CS team.

Qualifications

• Substantial Customer Success experience in B2B SaaS.
• Proven leadership of a CS team.
• Ownership of retention and expansion metrics (GRR, NRR).
• Strong commercial instinct; comfortable forecasting and negotiating renewals.
• Right to work in the UK - sponsorship not offered.

Responsibilities

• Own the Customer Success strategy end to end - operating model, segmentation, tiering, coverage, and engagement standards across the full customer base.
• Design and embed playbooks for onboarding, adoption, health monitoring, renewal and expansion to create repeatable, measurable practice.
• Own the function's KPI framework, cadence, and reporting, plus CS tooling roadmap and data-driven action.

Skills

CS Leadership

B2B SaaS

Job description

Searchland, a fast-growing prop-tech SaaS, is looking for a Head of Customer Success to own and scale the function. You will set strategy, operating model, and commercial standards for onboarding, adoption, renewal, and expansion, owning the retention metrics at the heart of the business.

You’ll act as executive sponsor for strategic accounts, partner with Sales, Product and Marketing, and build a high-performing CS team.