Head of Customer Success - Space & Geospatial Tech

NewSpace Technical; Greater London; On-site; GBP 90,000 - 110,000; Full time

Job summary

NewSpace Technical in London is seeking a Customer Success Lead to own the post-sale journey from onboarding to long-term retention across government and commercial customers.

You will design scalable CS processes, lead a growing team, and partner with Sales, Product and Operations to drive ARR and renewals in a fast-moving space technology environment. This build role requires strategic thinking and the ability to translate customer feedback into product insights.

Qualifications

• Proven experience in Customer Success, Account Management, Service Account Management or Technical Account Management within space, Earth Observation or related tech.

Responsibilities

• Build the Customer Success function with scalable onboarding, support infrastructure and health monitoring.
• Own post-sale relationships, renewals, ARR and revenue targets; run business reviews with senior stakeholders.
• Drive growth within the customer base through upsell opportunities and alignment with Sales.

Skills

Customer Success

Account Management

Technical Account Management

Salesforce

Cross-functional Collaboration

Data-driven decision making

Tools

Salesforce

Job description

NewSpace Technical in London is seeking a Customer Success Lead to own the post-sale journey from onboarding to long-term retention across government and commercial customers.

You will design scalable CS processes, lead a growing team, and partner with Sales, Product and Operations to drive ARR and renewals in a fast-moving space technology environment. This build role requires strategic thinking and the ability to translate customer feedback into product insights.