Head of Customer Solutions

WR Logistics; Birmingham; On-site; GBP 70,000; Full time

Job summary

A leading logistics company is seeking a Head of Customer Solutions in Birmingham. This role focuses on driving innovative supply chain solutions for high-profile clients, requiring strong commercial acumen and project leadership skills. Ideal candidates will have extensive experience in supply chain transformation and a passion for customer experience.

Benefits

Free on-site parking

Car scheme

Bonus paid twice per year

Qualifications

• 5-10 years in supply chain transformation or freight/logistics consultancy.
• Deep knowledge of supply chain systems and digitisation.

Responsibilities

• Acting as a trusted advisor to key customers and internal teams.
• Leading the design and delivery of bespoke supply chain solutions.
• Driving strategic value propositions with measurable client benefits.

Skills

Stakeholder Management

Commercial Acumen

Project Leadership

Job description

Join to apply for the Head of Customer Solutions role at WR Logistics.

This role is based in Birmingham with a salary up to £70,000 plus bonus. The job involves driving strategic value creation and innovative supply chain solutions for high-profile clients. Ideal candidates will have a background in freight forwarding, supply chain transformation, or 3PL/4PL consultancy, with a passion for strategy, technology, and customer experience.

Responsibilities include:

1. Acting as a trusted advisor to key customers and internal teams
2. Leading the design and delivery of bespoke supply chain solutions
3. Driving strategic value propositions with measurable client benefits
4. Managing internal workshops, consultative sales efforts, and high-level client presentations
5. Coaching commercial teams on value-led, consultative engagement

Requirements:

• 5-10 years in supply chain transformation or freight/logistics consultancy
• Strong commercial acumen and operational understanding
• Excellent stakeholder management and presentation skills
• Deep knowledge of supply chain systems and digitisation
• Ability to lead projects

Benefits:

• Salary up to £70,000
• Bonus paid twice per year
• Free on-site parking
• Car scheme

If you're ready to lead in shaping customer solutions that drive business change, this role could be your next step. WR Logistics is a leading recruitment partner in the logistics industry, recruiting UK-wide for permanent and contract roles. WR is acting as an Employment Agency for this vacancy.