Head of Customer Services/Retail Banking

Prime Personnel; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player seeks a hands-on manager for its retail banking operations in London. This role involves leading a team in delivering exceptional customer service and ensuring compliance with regulatory requirements. You will be responsible for processing payments, managing staff, and supporting high-net-worth individuals. The ideal candidate will have extensive experience in retail banking, strong management skills, and the ability to thrive under pressure. Join a prestigious bank where your contributions will make a significant impact in a dynamic environment.

Qualifications

• Extensive experience in retail banking and SWIFT payments.
• Strong staff management and customer service skills.

Responsibilities

• Manage a team and oversee retail banking operations.
• Process payments and ensure compliance with CDD and EDD.

Skills

Retail Banking Experience

SWIFT Payments

Customer Service

Staff Management

Communication Skills

Problem-Solving Skills

Job description

A small, prestigious international bank is seeking a ‘hands-on’ manager for its retail banking operations area.

Your responsibilities will include:

1. Managing a team, processing all retail banking and cashiering for the London branch, and providing customer service support to Relationship Managers regarding HNWI and private banking.
2. Processing payments and treasury settlements.
3. Ensuring Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) are up to date.

Your experience must include:

1. Extensive, proven, and relevant retail banking, SWIFT payments, and customer service experience gained in banking.
2. Strong, proven staff management skills.
3. Excellent communication and presentation skills gained in front-line customer service.
4. The ability to work well under pressure, show initiative, and possess good problem-solving skills.

Please note that this role requires working 5 days a week in the London office.