Head of Customer Engagement and Business Development

Transskribo; Sheffield; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading NHS procurement organisation is seeking a Head of Customer Engagement and Business Development based in Sheffield. You will lead a team to enhance customer engagement and satisfaction while managing key relationships across the NHS. The ideal candidate will have significant experience in NHS procurement and a passion for improving healthcare services. This role offers flexible working arrangements, a competitive salary, and opportunities for professional development.

Benefits

27 - 33 days annual leave

Flexible working and remote working arrangements

NHS Pension Scheme

Career development opportunities

Staff discounts and payment schemes

Qualifications

• Proven track record in managing customer engagement functions.
• Experience working with NHS procurement professionals or a similar field.
• Ability to drive continuous improvement in service delivery.

Responsibilities

• Lead a team in enhancing customer engagement.
• Manage key customer and stakeholder relationships.
• Drive improvements in service quality.

Skills

Excellent communication

Strong leadership

Experience in NHS procurement

Creative business development strategies

Organisational skills

Attention to detail

Job description

Overview

Are you passionate about making a difference in the NHS? Do you have the expertise to lead a dynamic team in delivering top-tier customer engagement and business development? NOECPC has an exciting opportunity for a Head of Customer Engagement and Business Development, based in Sheffield. This pivotal role will see you leading a dedicated team to deliver expert NHS procurement-focused customer engagement to procurement professionals in NHS Member and non-member and other public sector organisations.

About Us

NOECPC is renowned for its commitment to excellence in procurement within the NHS. We pride ourselves on providing innovative solutions and cutting-edge category expertise and framework solutions that empower our colleagues to achieve the best outcomes for their organisations and the wider NHS.

Responsibilities

• Leading a team of customer engagement and business development specialists.
• Developing and implementing strategies to enhance customer engagement and satisfaction.
• Managing key customer and stakeholder relationships at all levels including ICS.
• Driving continuous improvement in service delivery.
• Being the face of NOECPC at events and in the media.
• Collaborating with stakeholders including category procurement colleagues to identify and drive framework growth in spend under management.

About You

We Are Looking For Someone Who Is

• An excellent communicator with strong leadership skills.
• Extensive experience managing customer engagement and business development functions to NHS procurement professionals or a similar field.
• Creative and innovative in developing business development strategies.
• Organised, with exceptional attention to detail.
• Passionate about contributing to the improvement of NHS services.

Note: This role is connected with the Leeds and York Partnership NHS Foundation Trust (LYPFT) context in the original description; the content below relates to benefits and sponsorship information as provided.

Benefits and Sponsorship

There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers. There is a bank department offering a variety of roles in nursing, allied health professions, healthcare support workers and administration clerical. Permanent employees are automatically added to the bank. Applicants should be aware that individuals requiring a visa to work in the UK: the Trust provides sponsorship for registered healthcare practitioner roles (this does not include Healthcare Support Workers). This is an essential requirement, and the Trust is unable to offer a role if you do not meet sponsorship and Home Office visa requirements.

Why Join Us?

This is a fantastic opportunity to make a tangible impact within the NHS. You will shape the future of customer engagement within the NHS, build and develop a talented team, and work in a supportive and collaborative environment.

If you are ready to take on this exciting challenge and help us drive excellence in NHS procurement, we would love to hear from you. Apply now and be part of a team that is dedicated to making a difference.

Key Responsibilities (Summary)

• Reporting to the Associate Director of Commercial Operations, lead and manage the Customer Engagement and Business Development teams to deliver high-quality, customer-focused services.
• Develop and implement strategies to enhance customer engagement and satisfaction; manage key customer and stakeholder relationships; drive continuous improvement in service delivery.
• Develop and implement the Business Development strategy; ensure alignment with the organisation’s vision, goals and values across departments.