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A leading global brand in contemporary luxury retail is seeking a Head of CRM to shape their customer engagement strategy. This role involves overseeing campaign planning, data-driven decision-making, and enhancing customer experiences across various touchpoints. The ideal candidate will have a strong background in CRM within premium brands and be ready to influence customer loyalty worldwide.
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Fella and Jones
wakefield, United Kingdom
Other
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Yes
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4
04.06.2025
19.07.2025
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Head Of CRM
London
Fella & Jones is proud to be exclusively partnered with a global leader in contemporary luxury retail to appoint a strategic and commercially minded Head of CRM. This is a rare opportunity to shape the global CRM vision for a brand admired for its elevated aesthetic, progressive values, and customer-first philosophy.
As Head of CRM, you’ll lead the development and execution of a dynamic, data-led customer engagement strategy—one that balances performance with brand prestige. From lifecycle marketing and loyalty frameworks to personalisation and analytics, you’ll be at the centre of delivering seamless, elevated experiences across every touchpoint.
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