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A global contemporary luxury retail brand is looking for a strategic Head of CRM to shape the brand's global customer engagement strategy. Responsibilities include defining CRM initiatives, utilizing data for insights, and collaborating with teams to elevate customer experiences. This role offers the chance to significantly influence loyalty and engagement on a global scale within an innovative and values-driven company culture.
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Client:
Fella and Jones
Bradford, United Kingdom
Other
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Yes
5
04.06.2025
19.07.2025
Head Of CRM
Location: London
Fella & Jones is proud to be exclusively partnered with a global leader in contemporary luxury retail to appoint a strategic and commercially minded Head of CRM. This is a rare opportunity to shape the global CRM vision for a brand admired for its elevated aesthetic, progressive values, and customer-first philosophy.
As Head of CRM, you’ll lead the development and execution of a dynamic, data-led customer engagement strategy—one that balances performance with brand prestige. From lifecycle marketing and loyalty frameworks to personalisation and analytics, you’ll be at the centre of delivering seamless, elevated experiences across every touchpoint.
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